24/08/2025
Job Title: Front Desk Executive (Junior)
Department: Front Office
Location: Sfera Residence KLCC (Kuala Lumpur, Malaysia)�Reports To: Front Office Supervisor / Front Office Manager
Job Summary
The Front Desk Executive (Junior) is responsible for providing warm, efficient, and professional service to all guests upon arrival, during their stay, and at departure.
This role serves as the first point of contact for guests, ensuring smooth check-in and check-out processes, handling inquiries, and assisting with
hotel services while maintaining the highest standards of hospitality.
Key Responsibilities
* Welcome guests courteously and professionally upon arrival.
* Manage check-in and check-out processes efficiently.
* Handle room reservations, cancellations, and amendments accurately.
* Respond to guest inquiries, complaints, and requests promptly, escalating issues when necessary.
* Coordinate with housekeeping and other departments to ensure guest needs are met.
* Process payments and maintain accurate records of transactions.
* Provide information about hotel facilities, services, and local attractions.
* Maintain a tidy, professional, and organized front desk area.
* Adhere to hotel policies, procedures, and grooming standards.
* Support senior front desk staff and supervisors in daily operations.
Requirements
* Minimum SPM / Diploma in Hospitality, Tourism, or related field.
* Previous customer service experience preferred; hotel front office experience is an advantage but not required.
* Strong communication and interpersonal skills.
* Basic computer literacy and ability to use reservation systems (training provided).
* Positive attitude, willingness to learn, and ability to work under pressure.
* Flexibility to work shifts, weekends, and public holidays.
* Professional appearance and a service-oriented mindset.
What We Offer
* Competitive salary and service charge / allowance.
* Uniform and meals allowance provided.
* Training and career development opportunities.
* Supportive and friendly working environment.
Interested?
Send your Resume to [email protected]
