05/09/2020
Greet and welcomes incoming guests.
Confirms reservations.
Explain the facility’s amenities.
Gives directions to each apartments, and produce room keys.
Arrange for luggage to be brought to their apartments upon request.
Handles Guests Inquiries and Complaints. Answer Phones Calls.
Process Payments.
Skills - Strong interpersonal, verbal communication, and customer service skills are the top abilities needed. They should be patient and display above-average organizational skills. The abilities to deal effectively with crisis and work with a diverse population are essential for this position. The following skills are a must:
Administration – while some on-the-job training will be provided, the candidates need a level of comfort in computer, bookkeeping, phone, and other administrative skills
Math skills – calculating guest charges and settling room payments as well as processing invoices and completing payment transactions.
Attention to detail – in order to maintain a functioning front desk, candidate should be highly organized and detail-oriented
Multitasking – candidates juggles many requests at a time and must be good at prioritizing tasks without missing a beat.
Customer service – as the first in line to respond to guest complaints and special requests, candidates should excel at dealing with people in a professional, calm manner. They are natural listeners who understand the importance of verbal and non-verbal communication
