Leading Change Consulting & Hospitality

04/06/2018

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel managers can do to enhance guest experience at their premises? Find out this and more by visiting our website www.leadingchangeconsulting.net

19/03/2018

The front desk of a hotel is the first-point-of-contact for any and all of your customers. The experience that they have here is something they will carry in their minds for a long time after they have checked in and even checked out. For almost every review a customer writes, try taking note that he or she will definitely mention the front desk at some point or the other...for this and more why not visit www.leadingchangeconsulting.net

05/03/2018

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel managers can do to enhance guest experience at their premises?....for this and more why not visit www.leadingchangeconsulting.net.

26/02/2018

Feedback forms generally have a fixed set of questions that may or may not accommodate what the guest may actually want to tell you. On the other hand, if you allow for flexible feedback boxes for people to jot down their reviews, collating all the information becomes a tedious task. A great alternative to enhance efficacy in gathering information about guest experience is to allow people to directly voice out their concerns by introducing mediums for direct communication with management...for this and more why not visit our page on www.leadingchangeconsulting.net for our exclusive training packages

12/02/2018

The front desk sets the tones and guides a customer experience to a positive pole or negative pole. It is a marketing centre that must not be ignored. It is an expense that is fully justified by the returns it yields....for this and more why not visit us on our website: www.leadingchangeconsulting.net

04/12/2017

Give your guests a greater ease of personal interaction with the management and you’ll have a much better setting for getting exact updates about their ongoing experience at your property. An ideal feedback tool must alert you in real-time about any incidents that require attention, thereby putting you in a position to initiating direct contact with the guest to help resolve their concerns.For more of this, check out our training packages on www.leadingchangeconsulting.net

20/11/2017

Hotel industry is all about service and hospitality. Quite often, it is presumed that as long as the guests aren’t complaining, they are satisfied. This, however, is a highly misconceived notion. A research shows that only 1 out of 26 unhappy customers actually raise their opinion. The rest agitate. And 91% of those unhappy guests, who do not complain about the issues they experience, simply leave. It is a rather regrettable situation for hotels, as another study suggests that acquiring a new guest is 5 to 25 times costlier than retaining an existing one.

It is also distressing to know that these non-complaining guests go out and complain elsewhere, about 10 to 25 friends, on an average. They also take it to social media for venting out, which causes larger damage to the reputation of your hotel.

One thing to notice here-we should not think that absence of feedback is a sign of contentment. It is crucial that you, as an hotelier, try to understand why the guests do not want to share their concerns. For more of this, why not visit our website on www.leadingchangeconsulting.net for our training packages....

We specialize in Management, Training and consultancy in hotel and Hospitality business. Hospitality is not just our Business, but our PASSION Discover the best in hotels and Hospitality learning solutions and Professional Certification https://www.facebook.com/LeadingChangeConsulting/ ABOUT US OUR…

13/11/2017

The aim of any Hotel Manager is to provide the service, which makes the customer satisfied. Being a manager, you should focus on the customer reviews and complaints. Having conversations with your guest will make them feel important and leave a good impression. Listening customer’s problems with patience and converting the bad reviews in the good one is an art for being the successful Hotel Manager. For more of this, check out our training packages on www.leadingchangeconsulting.net

08/11/2017

Our Clients an Hotel in Agungi requires a service of the following;
1. Cook: Must be versed in continental dishes and African cuisine
2. Housekeepers
3. Receptionist
4. Waiters
5. Maintenance officer
All candidates living in the Island has an added advantage. for all interested candidates should send their CV’s with Passport Photogrpah to [email protected]

06/11/2017

The entire hospitality industry rests on making their customer’s life easier and stress-free. Its constant aim should be to strive to make its services better. The entire service rests on intangibility and has more to do with the customer’s feelings and experiences. Since the front desk is the first point of contact, on phone, as well as in person; and no matter what the size of the hotel, it will most definitely make the first and a lasting impression on the customer. Why else do stewards greet you with a big smile even as you have just reached the door of your flight? Or at the bank? Because at the end of the day, it is the first point of contact that makes the first impression. And weren’t we taught all through our life that the first impression is the last impression? Nobody wants to face an angry, cranky, swearing front desk staff. The customer might just walk out and find another hotel. For more of this, visit www.leadingchangeconsulting.net for our training packages. see you next Monday

We specialize in Management, Training and consultancy in hotel and Hospitality business. Hospitality is not just our Business, but our PASSION Discover the best in hotels and Hospitality learning solutions and Professional Certification https://www.facebook.com/LeadingChangeConsulting/ ABOUT US OUR…

30/10/2017

With guest demands continuously raising the bar on what is considered a satisfactory experience, today’s hotel staff are more than ever in need of a tool capable of comprehensively measuring performance. In order to judge service quality level, hoteliers must be able to view reports detailing critical factors such as speed of request completion, the number of unfulfilled or dissatisfactory requests and performance by individual staff members. Armed with such information, properties and their staff can determine what areas are performing effectively as well as which aspects require immediate attention for improvement. For training of your staff, consulting and management why not contact us today on www.leadingchangeconsulting.net or +234 902 423 5776

We specialize in Management, Training and consultancy in hotel and Hospitality business. Hospitality is not just our Business, but our PASSION Discover the best in hotels and Hospitality learning solutions and Professional Certification https://www.facebook.com/LeadingChangeConsulting/ ABOUT US OUR…

16/10/2017

For many hoteliers, maintaining a focus on high quality guest services can often be lost among the maze of day-to-day routines and a need to balance resources. With many tasks and responsibilities competing for staff attention, keeping up with a multitude of guest requests can be daunting, yet is critical to maintaining full guest satisfaction. Fortunately for properties today, hospitality technology has evolved to provide hoteliers with a range of solutions aimed at enhancing the streamlining and tracking of guest-related assignments; safeguarding a hotel’s reputation and ability to continue revenue growth as a result.... for this and more watch this space and contact us on www.leadingchangeconsulting.com.