Foxstream Hospitality Limited

Foxstream Hospitality Limited Foxstream hospitality management ltd.specializes in growing hotels as well as other hospitable Businesses through innovative revenue management strategie.

Fox Stream Hospitality Limited specializes in growing hotels as well as hospitality organizations result through innovative revenue management strategies. With an extensive revenue management and distribution experience in both the hospitality organization, Travel and Tourism industries. Fox Stream Team of expert helps independent and corporate hotels as well as other Businesses to uncover their h

idden revenue potential, and increase their bottom line. Fox Stream Consultants will incorporate himself in your hotel management structure and operate as a part of your team, taking on the responsibilities and duties of revenue management and business development so as to meet all financial target by the owner of the investment. Fox Stream will implement the best practices, proven techniques and the latest travel distribution development, we will optimized and increase the financial results for your hotel and business, as well as teach you the best way to out perform your compitors and become a leader in your local market and environment. Fox Stream Hospitality limited is a world class hospitality managers, consultants, instructors, Advisers, Teachers , motivators, pace setters,lecturers , qualified, and experienced trainers in the hospitality industry with innovative and professional ideas to show you the how to set the right priorities and focus on action steps that generate an effective return on investment ( ROI ). With our consultants and Managers services, Fox Stream will help you turn the tide in your organization and drive up your financial result beyond your expected target. Fox Stream I
is established to provide exceptional secrete on how to generate revenue at every giving time on a daily basis in your organization through professional system of service delivery to your customers, guests or clients in a friendly, enthusiastic, safe environment and in a world class manner. The innovation desire of FOX STREAM HOSPITALITY LIMITED is to improve services to customers on daily basis, using our vast experience, techniques and idea as a driving force and with a promise of satisfactory delivery so as to get to our expected goals destination.

FOXSTREAM HOSPITALITY LIMITED IS BACK.Please call for your services which includes:- Training of Employees, orientations...
25/07/2024

FOXSTREAM HOSPITALITY LIMITED IS BACK.
Please call for your services which includes:- Training of Employees, orientations, Guest Relations, and Security services

Foxstream CEO in a Training with his team
23/10/2020

Foxstream CEO in a Training with his team

24/06/2020

How To Train Your Hotel Staff To Attend To Guests?

Train your hotel staff to attend to guests

Every member of the team at a hotel has to learn customer service skills that go above and beyond a guest’s expectations. While some employees may come to the company with amazing people skills and years of customer service under their belt, it is important to train all employees to get everyone on the same page.

You want to deliver a consistent experience to all of your guests whether they are ordering dinner to the room, interacting with housekeeping or checking out at the front desk. Having a formalized way of interacting with guests, conducting standard processes and providing superior service will help make the expectations clear.

Having this formalized way of interacting with guests will help the property run smoothly, but it requires some effort on the front end. Management needs to train new employees to attend to guests and give intermittent refresher courses to current employees. While it is important to keep key traits in mind while hiring new employees, many skills can be learned.

Ensure your property is putting its best face forward and focus on these aspects when training the hotel staff to attend to guests:

Communication
Communication is possibly the most important part of customer service. The way in which your employees interact with guests can make or break an experience. Employees need to be cool, calm and collected, but they also need to be accommodating and supportive as well. They need to be thoroughly trained with interactive simulations and scenarios so they are not caught off guard.

Body Language
Body language is another important factor. While it may be unintentional, body language says a lot. Make sure your employees are giving the right message with the way they carry themselves throughout the property.

Department Expectations
There should be a clear understanding of what is expected from each role. While team members can go above and beyond their call of duty, a task or job should always be assigned to a specific role. Each employee should know which duties are assigned to each department. While it is important to know what is expected of each employee, it is also useful so employees will know where to direct specific questions. With clear expectations, guests will enjoy better service and more organized interaction with staff.

Training and Development
Training is the most crucial aspect as it puts your staff in a better position to contribute to the hotel’s success. Make training a part of day-to-day management, so it’s not considered as an additional task. This goes for both staff and management.

Behavior
Train your staff on their behavior management. You need to teach them how to identify customers’ needs and requests, and how to conduct themselves when assisting the customer.

You have to encourage your staff to take a guest journey and see everything from a guest’s point of view as often as possible. This will help them put the whole customer experience into perspective.

Foxstream Hospitality Limited. The Hospitality People
15/06/2020

Foxstream Hospitality Limited. The Hospitality People

Foxstream staffs are excellent.
19/04/2019

Foxstream staffs are excellent.

FROM FOXSTREAM HOSPITALITY LIMITED.What do the words hospitality and customer service mean to you?Hospitality follows ma...
31/01/2019

FROM FOXSTREAM HOSPITALITY LIMITED.

What do the words hospitality and customer service mean to you?

Hospitality follows many of the same rules as customer service but is classified differently, why is that?

Many people who are classified in the hospitality realm are stated to be warm, cordial, genial and friendly according to dictionary.com. So, the answer to why hospitality is classified differently than customer service is simple, it is classified differently because it is different. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way.

I cannot name anyone who would be unhappy with someone being hospitable toward them whether it is in a business setting or just someone that you pass by on the street.

People who work in the hospitality industry typically work in hotels, restaurants, or convention centers.

The top 10 jobs in hospitality are hotel general managers, hotel clerks, bellhops, meeting and convention center planners, concierges, Maitre d’, executive chefs, reservation ticket agents, maids and housekeeping cleaners and gaming dealers. If you will notice, most of those positions are within the hotel industry. Why do we classify hospitality with hotels and convention centers? Because there is a different experience that you get from people who work in hotels and hospitality industries.

They are trained to create wow customer service every time, have a welcoming feeling when people come to stay at their lodging facility and make sure it is clean every time. These people are continually working to make sure whoever visits their place of employment feels welcomed and comfortable.

Hospitality is also closely related to customer service because providing excellent customer service is something that is expected from every person who works in the hospitality industry.

Foxstream CEO Ochei James with an international Business Mogul
31/01/2019

Foxstream CEO Ochei James with an international Business Mogul

Commissioning of a New Hotel by the Executive Governor of Anambra State in Nigeria alongside the CEO of Foxstream Hospit...
31/01/2019

Commissioning of a New Hotel by the Executive Governor of Anambra State in Nigeria alongside the CEO of Foxstream Hospitality limited Ochei James

CEO foxstream hospitality Ochei James delivering a speech after receiving an award on behalf of foxstream hospitality li...
31/01/2019

CEO foxstream hospitality Ochei James delivering a speech after receiving an award on behalf of foxstream hospitality limited as the best hotel management and Managers in the south easthern part of Nigeria.

CEO FOXSTREAM HOSPITALITY LIMITED Ochei James in his super wisdom in hospitality industry growth, training, management a...
31/01/2019

CEO FOXSTREAM HOSPITALITY LIMITED Ochei James in his super wisdom in hospitality industry growth, training, management and operation.

31/01/2019

Four Ways to Improve Your Hotel Operations by FOXSTREAM HOSPITALITY LIMITED CHIEF EXECUTIVE OFFICER. Ochei James (CEO)

In a fast-paced industry like hospitality, success is dependent on timely ex*****on. But, managing the constant in-and-out of guests, long lists of daily operational tasks, and special events can make finding efficiencies challenging.

Using paper checklists to track whether or not tasks are complete provides minimal visibility into ex*****on and limits team accountability. Add operating multiple hotels to the mix, and driving consistent team ex*****on and reporting on performance is next to impossible.

If you’re looking for a solution to automate the daily tasks of your hotel staff and gain clearer insights into the performance of your hotel operations, you’re not alone. Nearly 40 percent of hoteliers are looking to replace pen-and-paper processes with software that will help improve their operations.

Mobile hotel audit software improves team productivity, reduces time spent manually filling out paper forms, and eliminates data entry, so teams have more time to spend face-to-face with guests. Plus, real-time, centralized reporting empowers organizations to action issues faster and easily make decisions to drive consistent performance across locations.

In this blog, we'll explain how to improve hotel operations by using hotel audit software to measure the performance of daily tasks such as:

hotel housekeeping checklists
hotel maintenance checklists
pool inspection checklists
Converting from paper forms to hotel audit software will improve your hotel operations in four ways:

Automate daily tasks to keep teams focused on your standards
Streamline housekeeping and hotel maintenance processes
Create an efficient issue management processes
Empower teams to easily make decisions to drive business improvement

Address

Foxstream_hospitality@yahoo. Co. Nz
Port Harcourt
500272

Telephone

08064123983

Website

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