Les Clefs d´Or Norway
Norsk Hotel Portier Forening - NHPF
Founded: 1956
Member of UICH since: 1956
The board of directors :
Erik Skarsheim - President
Linn Heigrestad - Vice president/Secretary
Emil Nilsen - Treasurer
Odd Arild Fossbakken
Val Haxha
Honorary members:
Mrs. Hans Reinmann - Hotel Opera, 2005
Mr. Jan Nævestad - Grand Hotel
Mr. Victor Utke - Hotel Continental
Mr. Svein Petter Ha
slerud - Grand Hotel, 2009
Mr. Mogens Andersen - Radisson Blu Scandinavia, 2012
You can recognize Les Clefs d'Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization - they are the symbol of guaranteed, quality service. Les Clefs d'Or concierges are motivated by a genuine desire to serve. They are prudent, patient, kind toward guests and staff alike, self-confident, tenacious, persistent, adaptable, ingenious, disciplined, and flexible. Les Clefs d'Or concierges handle all duties with zeal: mail and messages, recommendations and reservations, travel and meeting planning, personal shopping and professional communications. They are also supreme social advisors, business expediters, and personal confidantes. On those rare occasions when guests' requests cannot be fulfilled single-handedly, Les Clefs d'Or concierges have the necessary back-up: a never-ending network of acquaintances, friends, and colleagues from around the world to see to it that guests' demands are met. Les Clefs d'Or members have dedicated many years of hard work and training to the concierge profession. They are pleasant and welcoming in appearance, they remain calm in a hectic environment, and they always display integrity. Indeed, discretion is the hallmark of a Clefs d'Or concierge. Les Clefs d'Or concierges have their fingers on the pulses of their cities, able to advise guests on restaurants, night life, sporting and theater events, sightseeing tours, shopping, etc. They can direct guests to any location, to any product, at any time of day or night. A concierge has unique knowledge and a network that open doors in the city - even to the World. They are educated and trained to guide, inform and advise, both easy and more challenging occasions. Next time you visit Oslo, look for the crossed gold keys to experience an extraordinary service!
