14/04/2025
Yesterday, while going through the housekeeping report sheets, I noticed a little note left by one of our team members. I wasn’t quite sure what it meant, so I asked her about it this morning. She explained that since it was a quieter day (we only had 4 full cleans and 1 service), she used the extra time to do some deep cleaning in a few rooms.
Next to the room numbers she worked on, she had added her own shorthand to track what extra tasks she’d done:
• ITB – Inner Toilet Bleach
• OTB – Outside Toilet Bleach
• SB – Shower Bleach
• C – Chemicalo paste cleaner
• SK – Sink Shine
It turns out, the room numbers listed were the ones where she had gone the extra mile. I really appreciated her initiative and the care she puts into her work—it’s these small details that make a big difference. Proud of our hardworking team!