25/05/2026
Dear Host,
We’re you the one who cancelled your booker’s reservation? If so, yes, that’s Airbnb penalty. Airbnb has a strict policy for hosts. It is a violation if a host cancels a booking reservation without due reason (refer to the list of acceptable reasons) or if a host even suggest to the booker to cancel their reservation from their end.
But if you think this isn’t what happened, that you did not cancel or even suggest to your booker to cancel, then you can message the Senior Case Manager to reconsider your case and show him factual evidence, eg. conversation with the booker on the message thread.
Pro Tip:
When communicating with a Senior Case Manager, no need to be emotional or sounding defensive, it will only weaken your appeal.
Avoid emotional words like unfair or accusatory words that would make the message feel emotional rather than procedural.
Just be factual, chronological, evidence-based and a clear statement of the resolution that you want.
Lastly, it would help your appeal big time if you have documentation on your airbnb message thread with the booker that you can screenshot to show to the case manager.
You can do this! Trust the process!
