08/09/2026
OFFICIAL STATEMENT
PUBLIC APOLOGY
The management of LJ Roadside View Resort sincerely extends its heartfelt apology to Mr. Prince Allen Ramos Sasi and Mrs. Shyne Escarilla regarding the issues experienced during their stay on September 5, 2026.
We deeply regret the incident where our crew member accidentally spilled water to some of your guests, as well as the delay in serving the food. Furthermore, we acknowledge full responsibility for the miscommunication on our end, which led to conflicting agreements and misunderstandings regarding your arrangements. These service lapses are entirely our fault and fall far short of the standards we strive to uphold.
To address these mistakes directly, we are taking immediate action by conducting retraining for both our crew and management team.
We sincerely appreciate your patience and for bringing these concerns directly to our attention. Your experience serves as a critical reminder for us to continuously elevate our standards and rebuild your trust. Moving forward, we remain dedicated to providing a welcoming, attentive, and reliable experience for all our guests.
With sincere apologies,
THE MANAGEMENT