Five9 Philippines

Five9 Philippines The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CXโ„ข. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Tru

sted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

AI Agents are reshaping CX with faster, smarter, and more efficient customer interactions. This Aragon Research report e...
05/06/2026

AI Agents are reshaping CX with faster, smarter, and more efficient customer interactions.

This Aragon Research report explores why we were named a leader in AI Agents and offers key insights into GenAI, Conversational AI, platform architecture, and emerging agent typesโ€”so you can choose the right technology partner with confidence.

Explore essential insights from this yearโ€™s analysis of AI Agents and their impact on CX:

๐Ÿ”น Trends in GenAI and Conversational AI transforming customer interactions
๐Ÿ”น Core components of an effective AI Agent platform
๐Ÿ”น Overview of emerging AI Agent types and use cases
๐Ÿ”น Why leadership in AI Agents matters for your CX strategy

https://bit.ly/4e7mVEQ

03/06/2026

Our 13-year partnership with Salesforce is more than just a milestoneโ€”it's a commitment to equipping your business with the tools to deliver a frictionless, unified customer experience. ๐Ÿค

This past year, we've taken our joint innovation to the next level to bring tangible value to the front line:

โ˜‘๏ธ Empower agents with Five9 Voice + Service Cloud Voice BYOT for real-time, contextual insights
โ˜‘๏ธ Increase productivity with AI Agents that resolve inquiries and log summaries in Salesforce
โ˜‘๏ธ Activate live transcription with Five9 TranscriptStream to trigger Salesforce Einstein for Service AI

Learn more about Five9 Fusion for Salesforce: https://bit.ly/43da2UB

Empower your agents. Delight your customers. With Five9 Fusion for ServiceNow, you can combine real-time intelligence, e...
29/05/2026

Empower your agents. Delight your customers.

With Five9 Fusion for ServiceNow, you can combine real-time intelligence, enterprise-grade voice, and seamless routing to elevate your service operation from functional to phenomenal.

โœ”๏ธ Accelerate time to resolution with real-time voice and transcription
โœ”๏ธ Empower agents to deliver consistent, context-rich service
โœ”๏ธ Improve employee experience with intuitive, embedded workflows
โœ”๏ธ Gain operational insight with unified data and reporting

https://bit.ly/4nSsmM4

What a fantastic time at our Champion Power Drive event! โ›ณ๏ธ A huge thank you to all the incredible customer champions wh...
29/05/2026

What a fantastic time at our Champion Power Drive event! โ›ณ๏ธ A huge thank you to all the incredible customer champions who joined the Five9 team for a special evening at Topgolf Schaumburg.

We loved having the opportunity to connect with the front-line innovators driving exceptional customer experiences and enjoy a little friendly competition on the tees. Itโ€™s always inspiring to bring our community together to unwind and celebrate the amazing work you do every day.

Persistent Systems Sysmex America Trace 3 Ace Hardware Paylocity IAA CDK Global

Five9 is proud to be a Title Sponsor at Forrester CX Forum East 2026. ๐Ÿ—ฝ Add to your agenda our main stage keynote with o...
28/05/2026

Five9 is proud to be a Title Sponsor at Forrester CX Forum East 2026. ๐Ÿ—ฝ

Add to your agenda our main stage keynote with our customer, Wyndham Hotels & Resorts, where we'll explore how the business is leveraging AI to handle nearly 60% of property-level calls while simultaneously building a future where every stay is perfectly tailored to the guest.

Visit us at booth #16 to meet with our CX experts for a personalized demo of our latest AI innovations. See you in New York!

https://bit.ly/4eaj62F

AI is redefining customer experience โ€” and the future belongs to brands ready to modernize. In this new DMG Consulting L...
27/05/2026

AI is redefining customer experience โ€” and the future belongs to brands ready to modernize.

In this new DMG Consulting LLC report sponsored by Five9, discover how organizations are investing in AI, automation, analytics, and orchestration to deliver measurable outcomes and enable customers to experience The New CX with more connected, personalized journeys.

Inside the report:

โ˜‘๏ธ Top CX AI investment priorities shaping 2026
โ˜‘๏ธ How enterprises are modernizing contact centers with AI
โ˜‘๏ธ Key challenges impacting AI adoption and ROI
โ˜‘๏ธ Trends driving The New CX transformation

https://bit.ly/4dzyYM6

27/05/2026

Even with new tools and AI, agents are still switching systems, searching for information, and repeating work. That friction shows up directly in your customer experience.

Come visit us at CCW Vegas at booth 510 to learn how we can help you:

โœ”๏ธ Remove the friction: Stop making agents work around technology.
โœ”๏ธ Bring AI into the moments that matter: AI only creates value when it shows up exactly when an agent needs it.
โœ”๏ธ Build a frontline you can rely on: Move from relying on individual heroics to creating consistency and trust at scale.

Ready to make great experiences easier to deliver? Come to our booth or book your meeting here: https://bit.ly/43bAbCZ

Customer Contact Week

25/05/2026

AI now sits at the center of nearly every CX roadmap. Between vendor promises, evolving frameworks, and rapid-fire technology updates, the path forward can feel more like a maze than a map.

This eBook is designed to help you build for whatโ€™s next โ€” starting from where you are today. Itโ€™s a guide to your AI journey, offering insight into readiness and providing a path to successful CX and AI transformation.

Get the eBook: https://bit.ly/4bfTxLb

Huge congratulations to our incredible customers for being named finalists in the 2026 ๐˜Š๐˜Š๐˜ž ๐˜Œ๐˜น๐˜ค๐˜ฆ๐˜ญ๐˜ญ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ˆ๐˜ธ๐˜ข๐˜ณ๐˜ฅ๐˜ด! ๐ŸŽ‰The CCW E...
21/05/2026

Huge congratulations to our incredible customers for being named finalists in the 2026 ๐˜Š๐˜Š๐˜ž ๐˜Œ๐˜น๐˜ค๐˜ฆ๐˜ญ๐˜ญ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ˆ๐˜ธ๐˜ข๐˜ณ๐˜ฅ๐˜ด! ๐ŸŽ‰

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

We are incredibly proud to partner with such visionaries who are raising the bar for CX. Please join us in congratulating:

๐ŸŒŸ Kelly Josey, Director Call Center Operations at โ€“ ๐˜๐˜ช๐˜ฏ๐˜ข๐˜ญ๐˜ช๐˜ด๐˜ต ๐˜ง๐˜ฐ๐˜ณ ๐˜‰๐˜ฆ๐˜ด๐˜ต ๐˜ช๐˜ฏ ๐˜Š๐˜ญ๐˜ข๐˜ด๐˜ด ๐˜Š๐˜ฐ๐˜ฏ๐˜ต๐˜ข๐˜ค๐˜ต ๐˜Š๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ณ (100+ ๐˜ด๐˜ฆ๐˜ข๐˜ต๐˜ด)
๐ŸŒŸ Millie McIntyre, Senior Director, Buyer Services at IAA โ€“ ๐˜๐˜ช๐˜ฏ๐˜ข๐˜ญ๐˜ช๐˜ด๐˜ต ๐˜ง๐˜ฐ๐˜ณ ๐˜Š๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜Š๐˜ฐ๐˜ฏ๐˜ต๐˜ข๐˜ค๐˜ต ๐˜“๐˜ฆ๐˜ข๐˜ฅ๐˜ฆ๐˜ณ ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜ ๐˜ฆ๐˜ข๐˜ณ
๐ŸŒŸ Victor Hernandez Saldana, Manager Workforce Management at โ€“ ๐˜๐˜ช๐˜ฏ๐˜ข๐˜ญ๐˜ช๐˜ด๐˜ต ๐˜ง๐˜ฐ๐˜ณ ๐˜Š๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜Š๐˜ฐ๐˜ฏ๐˜ต๐˜ข๐˜ค๐˜ต ๐˜”๐˜ข๐˜ฏ๐˜ข๐˜จ๐˜ฆ๐˜ณ ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜ ๐˜ฆ๐˜ข๐˜ณ

Heading to CCW Vegas? Make sure to visit us at booth 510 and book a meeting: https://bit.ly/43bAbCZ

Customer Contact Week

AI isnโ€™t just a strategy anymore; itโ€™s happening in the moments that matter most. Join us for ๐˜ˆ๐˜ ๐˜ข๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜”๐˜ฐ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฐ๐˜ง ๐˜Œ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช...
20/05/2026

AI isnโ€™t just a strategy anymore; itโ€™s happening in the moments that matter most.

Join us for ๐˜ˆ๐˜ ๐˜ข๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜”๐˜ฐ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฐ๐˜ง ๐˜Œ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ, an executive-level fireside chat exploring how leading enterprises are applying AI in real time to transform customer interactions.

Hear from Anna Baird and Tony Sorensen as they break down what it really takes to move from AI experimentation to ex*****on, while keeping people at the center.

Youโ€™ll walk away with a clearer view of how to:
โœ”๏ธ Apply AI where it drives immediate impact
โœ”๏ธ Enable your workforce alongside AI
โœ”๏ธ Turn AI initiatives into measurable outcomes

Register now and see how AI + your frontline can elevate every customer interaction.

https://bit.ly/4nCCNTW

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