22/08/2026
Dear Mr. Sahin,
We are responding to your Google review regarding your booking experience. You requested a full refund or free cancellation two days before your check-in date, citing personal reasons, which we could not accommodate as it did not fall under our force majeure policy.
We provided a 50% refund for your three-night booking as per our cancellation policy.
You booked through a third-party website, which means we haven't got payout from your booking yet. We offered that we will manually record your new check-in/out dates, as we cannot modify your booking online without incurring modification charges. We have done this numerous times for our guests who cannot come on their original booking dates, so they won't be charged extra fees. As long as the guests inform us in advance before their check-in dates.
You also asked about rebooking after August 31st, and we offered availability from September 5-8, which you turned down.
We value honest reviews and constructive criticism, but we will not accept false claims that can damage our business, particularly since you cancelled your booking, nor did you stay with us during your booked period.
