24/07/2026
🏡 H.O.M.E. In Action | The Shama Way – Group 2
On 23 July 2026, our associates at Shama Yen-Akat Bangkok proudly participated in the H.O.M.E. In Action | The Shama Way training, reinforcing our shared culture and commitment to delivering heartfelt hospitality that makes every guest feel at home.
During the session, our team explored the H.O.M.E. Service Philosophy:
🏡 Harmonize – Understand and anticipate our guests’ needs with empathy.
🤝 Outreach – Build genuine connections and engage with guests like a trusted local friend.
✨ Make It Simple – Create seamless and effortless experiences by keeping things simple.
💙 Everyday Care – Deliver thoughtful, sincere, and consistent care in every interaction.
A heartfelt thank you to all our associates for your enthusiasm, engagement, and dedication throughout the training. Together, we continue to bring The Shama Way to life and create memorable experiences where every guest truly feels at home.
Together, we make every day feel like home. 🏡
