Hotel consultancy services.

Hotel consultancy services. To enhance better service delivery by new innovations, training, business report writing, inducting,Customer care drills,Professional Hotel staff hiring,etc

11/03/2022

Hello,
Because we understand the world gets a little heavy sometimes. We are all about meeting your needs.

14/06/2021

Hey,when you are on holiday you don't expect too many things to go wrong. You naturally think you will be looked after and nothing untoward will happen to you. Not so in Julius's case.
Julius booked the holiday with Hotel Go Cool.He was looking forward to a week in the sun in the Crete.And it was hot!.
The hotel room was meant to have air conditioning and a balcony. But although there was a fan, it was broken, and although there was a balcony, the sliding door to it wouldn't open.The room with a view turned out to have a view of a 24-hour building site complete with all noises made by bulldozers, cement mixers and raucous labourers.
Julius thought he might escape to the poolside. Unfortunately the pool water was so dirty he couldn't see the bottom,there was broken glass on the poolside and there was no lifeguard to complain to.
Things didn't improve. What was supposed to be a relaxing week in the sun turned out to be a holiday from hell. The receptionist on duty kept on promising to transfer him to another hotel room but in vain. Julius complained bitterly, checked out and swore never to book again with the hotel and there was no apology instead the receptionist was telling colleagues that the better because Julius has checked out.
Most businesses are losing return guests due to such factors. Therefore, partner with us to remedy the quoted phenomenons.

27/03/2021

Hi,my congenials it has been a while but hope everything is fine though the pandemic. Kindly maintain the SOPs'.
Well, as consultants, trainers,etc look at the situation in one of the Hospitality establishment below where one employee telephones another.
Hi,Bettina, it's Julius from Petra Gardens branch. We need some posters for the Yolesa ekitone challenge Promotion before Monday. Could u send some please?'
Answer A: Julius, you have got to be joking. Do u think am a superwoman?. It's Saturday and u expect me to produce miracles with the workload I have got. You are joking. No chance'.
Answer B:"No problem Julius. I will get them from the store room right now and put them in this afternoon's post so you will have them tomorrow. Hope your Yolesa ekitone challenge Promotion is going well. What else have you got lined up at your branch?
Obviously no one would like to have been on the receiving end of Answer A. That wouldn't have been good for staff morale and certainly wouldn't solve the poster problem. Answer B is helpful, friendly and interested in what is going on,which is exactly how external customers are treated and how internal customers should be treated.
Nevertheless, you may be having a company experiencing such,apart time job and you may not be aware about what builds up a good atmosphere when working with colleagues. The next phase might be break even or shutdown point for yo business or work.
Kindly get in touch with us and we put things right by training your staff in regard to what is supposed to be done. Stay safe& follow the SOPs. God bless u. Good day. Cheers.

10/12/2020

Hello,hope everything is still splendid as it should be as you observe the SOP's.
Nevertheless, did you know that good customer service can lead to repeat business, that's existing customers coming back for more.In fact, if they continue to return, they will tend to build up loyalty to an organization.
This is also the best and most cost effective way of advertising---recommendation by word of mouth. There is no better phrase than 'I recommend':
•' I recommend you go for a meal there' will lead you to one particular Hotel or Restaurant.
•'I recommend Ritz's Nightclub' means you will go there rather than anywhere else.
•'I recommend these boots to any one' means you may well buy some.
On the other hand,an unhappy customer will probably tell between Ten and Fifteen other people of their unhappy experience as below.
' I just knew I wasn't going to enjoy my meal as soon as I walked in. The tables were full of empty plates and the Ashtrays were full to overflowing. We had to wait 20 minutes before someone took our order.When the food did arrive, it was cold and I'm sure I didn't ask for a child's portion. Sorry, but we won't be going back there again.
Therefore, to ensure your business doesn't experience the same,get in touch with us for good customer service training packages to offset such catastrophes.Stay safe and always wear a face mask. God bless.

14/10/2020

Hello,Did u know that the Leisure and Tourism organisations cannot survive without customers. Giving excellent customer service plays an important part in helping organisations to keep their customers and attract new ones.Once you have got customers, you have to look after them.Why? Because unhappy customers don't come back.
If customers are upset by poor service for example from a grumpy receptionist,poor management, or poor facilities like dirty toilets,they will take their custom elsewhere. And where will they go?To your nearest competitor and the business will either be in break even or shutdown point.
Therefore, link up with us for more tips to retain your clients and adapt to the adage of Our external customer service is reflected in Our internal customer service. Above all stay safe and always wear a face mask given the pestilence.

Address

Kampala

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 17:00

Website

Alerts

Be the first to know and let us send you an email when Hotel consultancy services. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category