02/15/2022
Super 8 Anaheim DisneylandiDrive is a franchise hotel close to Disneyland Resort. We are looking for team members that will put a smile on every guests’ face and send them home with the thought that the Staff at Super 8 Anaheim helped make their vacation Super!
JOB PURPOSE: Welcomes guests by completing registration and controlling room assignments. Along with proactively fielding inquires to enhance the guest stay. As well as promote our amenities and venues offered at our hotel.
FRONT DESK AGENT / RECEPTIONIST DUTIES:
Welcomes guest by greeting, answering questions, responding to requests.
Registers guest by obtaining or confirming room requirements, verifying pre-registration,
assigning room, obtaining information and signatures, issuing guest room keys.
Establishes credit by verifying credit cards or obtaining cash.
Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges, computing bill, obtaining payment.
Makes hotel and other reservations by entering or telephoning requirements, checking
availability, confirming requirements.
Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.Performs all other duties as assigned by management
Overnight (Audit) position available as well.
QUALIFICATIONS:
Cashiering skills
Must possess strong organizational skill
Ability to cope with stress, showing self-control during extreme situations
PHYSICAL REQUIREMENTS:
Lift up to ten (10) pounds, unassisted
Sit and/or stand for long periods.
Experience:
Job Type: Full-time/part-time
front desk: 1 year
Education:
High school
Required work authorization:
United States
Spanish - must be fluent in Spanish
