08/08/2020
JOB POSTING: IMMEDIATE NEED!!
Position: Hotel General Manager.
Franchise: Hampton Inn Converting to Best Western Plus.
Location: Panama City, Florida.
Rooms: 60 (interior corridor)
Pay Structure: Salary + lucrative commission structure!(depend on candidates’ experience)
Job Role:
•Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.
Duties and Responsibilities:
•Serve as a role model and set a positive example to demonstrate appropriate brand service behaviors.
•Coach, counsel and develop team members for succession planning. Establish and communicate performance expectations, standards, and policies to team members.
•Motivate, mentor, and coach to continually keep efficiency, safe operations, and to maintain an atmosphere of hospitality for the guests.
•Supervise Front Desk Manager, Sales Manager, Executive Housekeeper, Breakfast Leader and Chief Engineer to meet the highest standards and attention to detail.
Guest Experience:
•Provide guest with the best in service, courtesy and care.
•Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with guests. Make time to interact with guests, solicit feedback and build relationships.
•Drive improvement in guest satisfaction goals.
•Collaborate with colleagues and hotel team members to establish and continually communicate a clear and consistent message regarding the hotel and brand goals to meet or exceed guest expectations.
•Maintain compliance with all hotel brand standards, behaviors, hallmarks and ownership objectives.