Holiday Inn Express & Suites Auburn Hills South

06/02/2021

The front desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Elite Hospitality is seeking a dynamic individual who is motivational, passionate, and detail orientated to ensure the exceptional levels of service throughout our guests' stay. Great leaders build Great Hotels Guests Love.

Job Overview
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; taking hotel reservations; and (concierge)e services in a gracious and professional manner.

Responsibilities
• Greet guests in a friendly and professional manner according to Holiday Inn Standards
• Perform accurate check-ins and check-outs of guests daily
• Answer telephone in a timely and professional manner
• Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies.
• Responsible for cash throughout your shift and ensuring all types balance correctly at the end of shift.
• Anticipate guest’s service needs.
• Listen to guest’s complaints or concerns and resolving their issue in a timely manner.
• Promote a safe working environment.
• Learn and adhere to all safety procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
• Practice safe working habits.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Post any transactions needed
• Perform end-of-shift procedures

06/02/2021

Housekeeping is what gives hotels the ‘wow’factor. The moment that guests walk into the hotel and are impressed thinking ‘wow, this looks wonderful’. To deliver a great guest experience – a Housekeeping Attendant will clean and service guest areas so everything is spotless and prepared for guests.

Duties and responsibilities:

• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Changes sheets, makes beds and vacuum in both stay-over and check out guest rooms.
• Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains the security of equipment, keys, and supplies issued each day.
• Reports lost and found articles to the supervisor.
• Replaces light bulbs
• Transports trash and waste to disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to the specific brand and company minutes per room standard
• Follows procedures for team cleaning and self-inspecting program.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Keeps maid station clean and organized, and makes roll-away beds.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

01/11/2020

Who is planning to visit?? Make sure to keep an eye on our page as we have a great deal coming very soon!!!

It’s an outdoor paradise spread across two peninsulas, and people are starting to notice.

01/08/2020

Join us on January 28, 2020 and help get Americans to commit their time off—and use those days off to travel.

12/27/2019

Join us on January 28, 2020 and help get Americans to commit their time off—and use those days off to travel.

12/18/2019

Are you staying in Auburn Hills for the holidays? Come stay with us at the Holiday Inn Express & Suites Auburn Hills South!

11/28/2019

Happy Thanksgiving! Comment a gif showing what you're thankful for.

11/20/2019

Are you visiting family or your Oakland University alumni for Thanksgiving next week? We have limited availability so book your room as soon as possible!

11/17/2019

It's National Take A Hike Day!
We're only 5 minutes away from the Opdyke Road Trailhead which is a mile marker for the Clinton River Trail.

http://www.clintonrivertrail.org/assets/crtmap2013webmap.pdf

11/13/2019

"When words are both true and kind, they can change the world." -Buddha

Happy World Kindness Day!

11/11/2019

Happy Veteran's Day!