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REPORTS TO: General ManagerPOSITION
SUMMARY:
Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, gives training for newly recruited employees, audits, and inspects housekeeping personal work assignment and requisition supplies.

EHK Duties and Responsibility:
Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary, and takes disciplinary actions when policies are not followed. Evaluates employees to upgrade them when openings arise.

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and sends correspondences.

Responsibility & Authority:
Responsible for cleanliness, orderliness, and appearance of the entire Hotel.
Ensure that rooms are made as per company standard.
Prepare Annual Housekeeping Budget.
Maintain par stock of guest supplies, cleaning supplies, linen, and uniform.
Organize inventories with Accounts and General Store for linen, uniform, and fixed assets.
Pay particular attention while organizing pest eradication activities.
Develop and implement Housekeeping systems and procedures
Prepare reports for management information.
Assist Purchase department in selecting suppliers for items related to Housekeeping.
Plan, control, and supervise Horticultural activities.
Attending and resolving guest complaints.
Verification of supplies consignments.
Organize on-the job training and evaluate its effectiveness.
Approval of the Functional Manual of the department.
Recommend recruitment of new personnel.

Other Routine Responsibilities:
Daily inspection of public areas.
Daily briefing of Supervisors/ Executives.
Coordinating the preventive maintenance schedule of rooms and public areas with the maintenance department.
Immediately attending to guest requests.

PREREQUISITES:
Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box, and Able to drive change and look for operational efficiencies/synergies across the network.

Education:
To have a certification in hotel housekeeping from any major brands (Hilton, Marriott, IHG, Hyatt) would be the most accepted as elevated education criteria.

EXPERIENCE:
Minimum 5 to 8 years of experience of which at least 2 to 3 years as an EHK.
Strong Operational/Technical Knowledge.