02/08/2022
APPLY DIRECT: https://recruiting.paylocity.com/recruiting/jobs/Apply/900907/Colwen-Management/FRONT-OFFICE-MANAGER
We are seeking an engaging, friendly and detail oriented Front Office Manager to join our award winning team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.
GENERAL RESPONSIBILITIES:
Recruit, interview and hire associates for front office positions.
Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
Ongoing review of staff to ensure adherence to established policies and procedures
Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
Establish and maintain open collaborative relationships with direct reports, team members
Compliance with Federal & State Labor laws
Respond to inquiries concerning hotel policies and service
Receive and process advance registration payments
Send letter of confirmation/return checks when registration denied
Greet VIP’s when applicable
Arrange for special services as requested
Enforce all cash handling, check cashing and credit policies
Verify banks and deposits at end of shift
Analyze rate variance, monitor credit report and maintain close watch on daily house count
Review daily front office work and reports generated by Night Audit
Tour public rooms, investigate disturbances and quiet agitators
Active participation in budgeting and forecasting to maximize hotel revenue and profits
Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
Participate in revenue management calls, sales calls and owner meetings
Identify areas of concern and develop strategies to improve performance
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional customer service and associate satisfaction
Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Medical, Dental and Vision Insurance
Company-funded Health Reimbursement Account
Flex Spending Account
Voluntary Life Insurance
Short Term and Long Term Disability
401(k) retirement plan with Employer Match after one year of employment
Paid Time off Programs
Holiday Pay
Jury Duty Leave and Bereavement Leave
Hotel Discounts
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Requirements:
Two year college degree or equivalent hospitality experience preferred
One least one year front desk supervisory experience
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Strong supervisory and leadership skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends and holidays
