Baymont Inn & Suites Cheraw

Baymont Inn & Suites Cheraw Newly Renovated Rooms
Great Rates
Free Wi-Fi
Free Hot Breakfast

02/23/2022

Room Attendant Job Description

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, washing and folding laundry, and performing responsibilities outside the guestrooms.

08/22/2021

Duties and Responsibilities

Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).

Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.

Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.

Maintain confidentiality of guest information and pertinent hotel data.

Perform daily cash count; prepare bank deposit and review of audit packages.

Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals.

Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.

Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.

Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.

Performs other duties as assigned.

Qualifications

HS Diploma or equivalent work experience.

1-2 years in a previous customer service position preferred.

Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).

Must maintain professional appearance in Baymont Inn provided uniform with consistently friendly attitude towards guests and staff.

Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.

Basic English communication (verbal and written) skills required.

May be required to work nights, weekend and/or holidays.

03/17/2021

Room Attendant Job Description

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

Load carts with all necessary supplies
Turns off all electricity (heating or cooling set to fan or cool setting )
Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints
Make beds properly
Vacuums & sweeps carpets & floors
Mop floors
Dust, brush, polish, & vacuum furniture
Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
Inspect rooms for safety hazards & for the operating conditions of equipment
Check for damaged linens
Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
Maintain cleanliness of storage rooms & stocks cart
Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
Record room status on work assignment sheets
Other duties as assigned

Education/Experience

High school diploma or GED preferred
Previous hotel housekeeping experience preferred
Attention to detail
Previous customer service experience preferred
Physical Requirements

Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
Pushing a vacuum cleaner
Bending, Stooping, Kneeling
Lift mattresses and arrange furniture
Loading and unloading supply cart

03/09/2021

Duties and Responsibilities

· Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).

· Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.

· Maintain confidentiality of guest information and pertinent hotel data.

· Perform daily cash count; prepare bank deposit and review of audit packages.
Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals.

· Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.

· Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.

·Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.

· Comply with all Baymont Inn and OSHA standards related to safety and security.
Provide special services for guests upon request.

· Performs other duties as assigned.

Qualifications

· HS Diploma or equivalent work experience.

· 1-2 years in a previous customer service position preferred.
· Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
· Must maintain professional appearance in Baymont Inn provided uniform with consistently friendly attitude towards guests and staff.
· Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
· Basic English communication (verbal and written) skills required.
· May be required to work nights, weekend and/or holidays.
Working Conditions

Because Baymont Inn hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

03/09/2021

Job Purpose

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding our Baymont Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.
Duties and Responsibilities

· Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).
· Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
· Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
· Maintain confidentiality of guest information and pertinent hotel data.
Perform daily cash count; prepare bank deposit and review of audit packages.
· Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals.
· Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms.
· Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
· Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
· Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.
· Comply with all Baymont Inn and OSHA standards related to safety and security.
· Provide special services for guests upon request.
· Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc.).
· Performs other duties as assigned.

Qualifications

· HS Diploma or equivalent work experience.
1-2 years in a previous customer service position prefered.
· Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
· Must maintain professional appearance in Baymont Inn provided uniform with consistently friendly attitude towards guests and staff.
· Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
· Basic English communication (verbal and written) skills required.
May be required to work nights, weekend and/or holidays.
Working Conditions
· Because Baymont Inn hotels is a exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets.
· Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
· Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

Address

710 Market Street
Cheraw, SC
29520

Telephone

+18432535360

Website

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