09/03/2026
The People Behind the Property: Employee of the Month
The voice that plans your entire stay, from your first tee time to your last table of the evening, belongs to Brittany in Reservations.
She came to Cooperstown two and a half years ago looking for a change of pace, and she brought a decade of customer service and a lifelong love of baseball with her. What made her stay was the resort's history and the people around her, the kind of colleagues you learn from. Quiet and reserved off the clock, she becomes the most proactive person in the room the moment a guest is on the line.
Ask her why she does it, and she will tell you:
"Some kind words, a squeal of joy from a waitlisted guest, or a sigh of relief when a guest's entire stay is planned, from golf to dinner. It is a rewarding feeling."
Congratulations, Brittany. We are grateful for the care you bring to every call and your gracious hospitality.