Service Philosophy
Be Our Guest is a service philosophy that encourages
employees to serve guests with the same kind and caring
spirit given to friends when they’re being hosted at home. The brand’s employee training program has generated
tremendous employee engagement scores and high overall
guest satisfaction. Innovative Services and Amenities
Country Inns & Suites features traditional architect
ure and a
transitional, residential interior design with the brand’s
signature, plank lobby flooring and welcoming fireplace. Each
hotel offers free high-speed Internet access,* a fitness center,
a business center and attractive, comfortable furnishings that
blend rich woods and natural earth tones. Additional
distinctive amenities include:
Be Our Guest Breakfast A newly expanded complimentary
breakfast buffet that features hot and fresh options such as
waffles, build-your-own breakfast burritos and omelets. And
it’s now served on classic diningware instead of disposable
dishes. For those on the run, a new grab-and-go bar allows
guests to pick up a hot beverage along with fruit and a granola
bar as they head out the door. Read It & Return Lending LibrarySM Available in the United
States and Canada, our library offers a variety of titles for
all ages that guests can borrow, read at their leisure and
return on their next visit to any Country Inns & Suites in
North America.
