LaQuinta Inn & Suites - Duncanville TX

09/11/2023

05/15/2021

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
· Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
· Change and replenish bed linens, towels and guest amenities, as needed
· Perform deep cleaning tasks, as needed
· Stock, maintain and transport housekeeping supply cart on a daily basis
· Dispose of trash and recyclables
· Respond to special guest requests in a timely, friendly and efficient manner
· Perform guest turn down service, as needed
Spanish:
Como asistente de habitación, usted sería responsable de limpiar las habitaciones y responder a las solicitudes de los huéspedes en el esfuerzo continuo del hotel por brindar un excelente servicio al huésped y una rentabilidad financiera. Específicamente, usted sería responsable de realizar las siguientes tareas con los más altos estándares:
• Limpiar las habitaciones de los huéspedes según lo asignado, lo que incluye, entre otros, hacer las camas, limpiar los baños, quitar el polvo y pasar la aspiradora
• Cambie y reponga la ropa de cama, las toallas y los servicios para los huéspedes, según sea necesario
• Realice tareas de limpieza profunda, según sea necesario
• Almacene, mantenga y transporte el carro de suministros de limpieza a diario
• Deseche la basura y los materiales reciclables
• Responder a las solicitudes de los huéspedes especiales de manera oportuna, amigable y eficiente
• Realizar el servicio de cobertura para huéspedes, según sea necesario


English:
Housekeeper Job Duties
Dusting and polishing furniture and fixtures
Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
Maintaining a clean and sanitary kitchen area
Making beds and changing linens
Washing windows
Vacuuming and cleaning carpets and rugs
Sweeping/vacuuming, polishing, and mopping hard floors
Sorting, washing, loading, and unloading laundry
Ironing clothing items
Using any cleaning equipment such as vacuums, mops, and other cleaning tools
Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Cleaning mirrors and other glass surfaces
Emptying trash receptacles and disposing of waste
Steaming and cleaning draperies
Washing blinds
Tidying up rooms
Monitoring cleaning supplies and ordering more as needed
Reporting any necessary repairs or replacements


Spanish:
Deberes de trabajo de ama de llaves
• Quitar el polvo y pulir muebles y accesorios.
• Limpieza y desinfección de inodoros, duchas / bañeras, encimeras y lavabos
• Mantener un área de cocina limpia y sanitaria
• Hacer las camas y cambiar la ropa de cama
• Lavado de ventanas
• Aspirar y limpiar alfombras y tapetes
• Barrer / pasar la aspiradora, pulir y trapear pisos duros
• Clasificar, lavar, cargar y descargar ropa
• Planchado de prendas de vestir
• Usar cualquier equipo de limpieza como aspiradoras, trapeadores y otras herramientas de limpieza
• Mantener los baños equipados con ropa de cama limpia, artículos de tocador y otros suministros
• Limpieza de espejos y otras superficies de vidrio
• Vaciar los recipientes de basura y eliminar los desechos
• Cortinas para vaporizar y limpiar
• Lavado de persianas
• Ordenando habitaciones
• Supervisar los suministros de limpieza y pedir más según sea necesario
• Informar las reparaciones o reemplazos necesarios

03/03/2021

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities, guest room descriptions, directions and local attractions.

* Complete the registration process by inputting and retrieving information with out difficulty from a computer system, confirming pertinent information including number of guests and room rate. Cross promote Midwest Hotels and Brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys, Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and up selling guests to appropriate services and room types. Adhere to the specified rate guidelines established for your hotel and require continual standing and movement throughout front office area.

* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

* Promptly answer all phone calls using positive "Smile on your face" approach and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

* Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

* Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Other:

Regular attendance in conformance with the standards, which may be established by Midwest Hotels from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Midwest Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

* Summon General Manager and or supervisor to es**rt VIP guests to their rooms as appropriate.

* Provide safety deposit boxes for guest by es**rting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.

* Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer and posting specific incoming and outgoing facsimile charges.

* Use the photocopier to make copies of items as required. Posting and accepting payment for all services rendered to guests.

* File registration cards in room number order.

* Retrieve registration cards from the files for each check out.

* Making and placing all incoming reservations to assure that the hotel is well represented and calls are confirmed into reservations. Adhering to all reservation requirements and obtaining all information regarding guest's phone number, full name, address, form of payment and dates of arrival and departure.

* Coordinate the individual transactions associated with the operation of a 24 hour store located in the lobby of the hotel.

* Evaluate the general appearance of the lobby and guest rest rooms by both obtaining assistance for cleaning and conducting periodic spot cleaning during your shift.

* Timely posting and maintaining all guest charges related to the daily operation of the hotel.

* Communicate key issues from your shift to the next shift including, guest concerns that need to be follow

08/12/2018

LQ Corp we would like to welcome our first Elite Guest to LaQuinta Inn & Suites - Duncanville!!!!

08/09/2018

Brand New La Quinta Inn & Suites Now Open

08/09/2018

We're proud to annouce grand opening of La Quinta Inn Duncanville!