06/18/2026
This review from Lois was so sweet (and insightful) we put the whole thing right here:
“I wanted to thank Marlana Fink, General Manager, The Maverick Hotel for her kindness and advocacy during my recent reservation ordeal. I had a recent reservation snafu during which I tried to book a reservation at The Maverick for October, the Ticketmaster Travel website (who schedules via Expedia) booked me for June. I contacted them immediately and their “customer service” representative said “no refunds” end of story. They didn’t even listen. ($442.46) I must say: when a problem gets tangled up in multiple companies, automated systems, and conflicting information, it can start to feel less like a simple mistake and more like a giant, impersonal machine that has decided to grind away at your sanity. A person can begin to wonder whether the universe has personally selected one for a lesson in frustration. Enter Marlana Fink. It made such a difference that she actually cared! She listened. She responded personally. She treated me like a human being rather than a case number. In a situation where I felt unheard, her email was a reminder that there are still people who take ownership, show compassion, and try to help. That alone made me feel so much better. If you should read this, Ms. Fink: your willingness to advocate on my behalf helped restore not only my faith in customer service, but a little of my faith in humanity. Your other staff members were absolutely lovely as well. Thank you again for your professionalism, your empathy, and your efforts. This time when I make my reservation at The Maverick, I will book directly with your front desk. If you read this, take my advice: stay at the Maverick Hotel. The staff is stellar. Book directly!“
Here’s our number: 541-342-6383
