Courtyard Florence

05/28/2021

Hitting the open road for ? We've got you covered with the perfect room and amenities to round out your stay. Visit marriott.com and book your stay today!

06/05/2020

06/05/2020

We’re Hiring!

We are looking for talented candidates
to fill the following positions:

Front Desk
House Keeping
Maintenance
Night Audit
Breakfast Attendants

Applications may be filled out and submitted in person,
or you may download and submit online at
www.raineshospitality.com/careers

03/25/2020

Need a temporary office? We've got you covered! We are offering daily private guest office rentals. Rent a guest room for a day, or the week, and enjoy a clean, comfortable, private workspace. We follow all recommended safety precautions from the CDC and WHO.

03/24/2020

Are you working remotely, and looking for a quiet place to work? Contact us and ask about renting a room at a special rate for the day! Please call the property directly or email [email protected] to discuss special pricing and details!

03/12/2020

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Required completion of Tips training certification

03/12/2020

• Answer immediately to request from guests, as well as from other departments
• Load cart with supplies such as linens and move it to the required area
• Enter guest rooms by adhering to proper procedures and ensure they are vacant
• Replace used amenities in guest rooms
• Provide clean linens and terry for dirty ones
• Fold terry, make beds, and ensure bathrooms are clean
• Take away, room service items, dirty linen, and trash
• Perform check on all room appliances to ensure they are in good working condition
• Adjust furniture, desk items, and appliances when necessary
• Dust furnishings and walls and remove marks from them
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets
• Adhere to all safety, security, and company procedures and policies
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
• Keep uniform clean and make sure to appear professional always
• Keep proprietary information confidential
• Provide support to team to achieve common goals
• Maintain quality standards and expectations
• Without assistance, carry, place, move, or lift objects weighing up to 25 pounds

03/12/2020

• Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
• Taking beverage orders and serving them to guests on a timely manner.
• Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
• Always respond to guest requests in a timely, friendly and efficient manner.
• Mix and garnish beverages according to recipe and portion control standards.
• Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
• Good knowledge of wine selection, wine service and Beer service.
• Take guest beverage or food orders and input them to the point-of-sale system.
• Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
• Required completion of Food and Beverage training certification and TIPS

03/12/2020

• Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations.
• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return
• Complete restaurant opening and closing duties including setting up necessary supplies and tools.
• Cleaning all equipment areas, locking equipment doors, etc.
• Set up stock and maintain work areas.
• Take orders from customers, input orders in micros, and obtain payment
• Cooking and fulfilling orders to Bistro standards.
• Prepare food, coffee and other beverages, including alcohol
• Preparing and Serving Events/Banquet
• Required completion of Food and Beverage training certification