Homewood Suites by Hilton Decatur/Forsyth

Homewood Suites by Hilton Decatur/Forsyth Do you have a group or special project coming into town or perhaps a family reunion or wedding this
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02/22/2023

The Homewood Suites Decatur/Forsyth is looking for Room Attendants/Housekeepers!

If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for. Come and join our growing team!!!

The dedicated Room Attendant/Housekeeper will take pride in providing an exceptional guest experience by ensuring the hotel guest rooms are properly cleaned and maintained. This key Associate cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to ensure guest satisfaction and maximize revenues.

ESSENTIAL JOB FUNCTIONS:
• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by the previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. • Dusts and polishes all furniture, fixtures, and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under the bed.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas, and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the proper department for prompt repair/resolution.
• Secures and maintains custody of equipment, keys, and supplies at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

REQUIRED SKILLS & ABILITIES:
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
• Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
• Must have the upper body strength to lift up to 25lbs. continually throughout an 8-hour shift.
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment, and furniture throughout the entire shift.
• Must be able to work with arms raised above head throughout the entire shift. • Must be able to maneuver fully loaded maid cart, weighing up to 25lbs., through hallways and into/out of closets during the entire workday.
• Must have a flexible schedule: Including nights, weekend, and holidays

Please have valid / updated contact information to be reached for interview. Previous applicants need not apply.

02/22/2023

Guest Service Agent

Hotel experience preferred.

20 to 30 hours weekly required.

As a Guest Services Agent, you would be responsible for greeting, registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

•Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and hotel facilities

•Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

•Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

•Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

•Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

•Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

•Receive, input, retrieve and relay messages to guests

•Have a thorough knowledge of emergency procedures and implementation of procedures

•Maintain a clean and sanitized work area

•Other duties as assigned by Management

10/26/2022

*$50 bonus for every 100 hours worked*

*Employee discount on any Hilton Hotel room, any location.*

We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Run night audit reports
​Qualifications:

Previous experience in customer service, front desk service, or other related fields is a plus, but not required.
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Job Type: Part-time

Pay: $13.00 per hour

Benefits:

Employee discount
Schedule:

Holidays
Night shift
Weekend availability

Our glowing mother to be from this weekend. Thank you for allowing us to be a part of this beautiful time with you. Cong...
07/25/2022

Our glowing mother to be from this weekend. Thank you for allowing us to be a part of this beautiful time with you. Congratulations to you both!

Address

333 W Marion Avenue
Forsyth, IL
62535

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