10/15/2025
JOB OVERVIEW:
We are looking for part time 3-11 & part time Night Auditor
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
JOB DUTIES & FUNCTIONS:
Approach all encounters with guests and associates in a friendly, service oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working per brand standards.
Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
Comply at all times with Quality Suites standards and regulations to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Greet and welcome all guests approaching the Front Desk
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquires about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates
Ensure logging and delivery of packages, mail and messages as needed to guests
Attend meetings as required by management
Perform any other duties as requested by management