Tru By Hilton- Fort Walton Beach

12/16/2021

It’s beginning to look a lot like Christmas 🎶🎄 Christmas is only a few days away, and we are all excited! Like the post if you are also ready and excited to celebrate the holidays!

12/16/2021

WE ARE HIRING! Join our new hotel!

Front Desk Receptionist/Night Auditor

Full Job Description:
This position is responsible for conducting the operations of the hotel’s front desk, listening to and reporting customer complaints and concerns and performing the tasks of a Front Desk Sales Representative (FDSR), to include operating systems for reservations and guest check-in/out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities
• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Skills
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:
• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Education:
• High school or equivalent (Preferred)

Experience:
• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:
• One location

Work Remotely:
• No

11/16/2021

11/16/2021

JOB LISTING

Join our new hotel!

For some, traveling and being away is fun; however, many travelers miss being home. Our Front Office team makes our hotels feel like home. As a Front Desk Agent, your contribution helps ensure guests an enjoyable and comfortable stay.

As a Front Desk agent, you roles are:

- Check-in/check-out hotel guests and process all payments according to procedures
- Acknowledge Hilton Honors member tiers
- Promptly providing accurate information regarding availability, accommodation types, and hotel amenities
- Assign reservations based on guest preferences and availability
- Provide details regarding hotel facilities, services, local attractions, and directions
- Take incoming phone calls, occasional outbound calls, and responding to emails or chats
- Handles complaints in a tactful manner and negotiates resolutions.
- Guiding guests throughout hotel.

To be successful in this role, you need great communication skills, ability to speak and hear well in English, as well as basic computer skills. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motion. This position is responsible for checking guests in and out of the hotel, answering phone calls, processing payments, interacting with guests and providing them the best quality service possible. The guest experience matters from the moment they walk into our facility, and would love friendly, personable personalities!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Schedule:
1st shift: 7am-3pm
2nd shift: 3pm-11pm
3rd shift: 11pm-7am (Night Audit)

Qualifications:
High school or equivalent (Preferred)
Front Desk: 6 months to 1 year (Preferred)
Customer service: 6 months to 1 year (Preferred)

Work Location:
One location

Work Remotely:
No

07/29/2021

JOB LISTING

Join our new hotel!

For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay.

As Housekeeper, you will

Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.
Change linens, make beds, and leave the bathroom sparkling.
Restock all guest room supplies, like soap and shampoo.
Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day.
Greet guests that you encounter during your shift with a friendly smile.
Fundamentals

To be successful in this role, you need basic English communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motionThis position is responsible for cleaning guest rooms and bath in accordance with brand standards for quality, cleanliness, guest satisfaction and safety and security. The guest experience matters from the moment they walk into our facility, and would love friendly, personable personalities!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

Day shift
Monday to Friday
Weekend availability
Experience:

Cleaning Experience: 1 year (Preferred)
Hotel Experience: 1 year (Preferred)
Work Location:

One location
Work Remotely:

No