10/07/2024
Hi -
With Hurricane Milton bearing down on us, we have paused repair efforts to our buildings on the island, secured them as best as possible to prevent further damage and have heeded the mandatory evacuation direction (you don't have to tell me twice).
I will be initiating further reservation cancellations and full refunds as soon as I can. I've already cancelled October & November, and will cancel December & probably January depending on what the storm does, and if we are able to complete repairs by late December. I'll know more after Hurricane Milton passes; please forgive me if you reach out and I don't answer promptly.
If you are a VRBO or Booking.com guest, I have to take extra steps to cancel your reservation and refund your money, and it takes more time; I have to call in, wait on hold, and talk to a representative. Both of those third-party booking sites are set up to ensure that the guest is protected from accommodations just randomly cancelling reservations and getting away without a penalty. VRBO requested photos to prove our damage before they would allow me to cancel under their Extenuating Circumstances policy.
Right now, we are bracing for Hurricane Milton here at our home in Tampa, and they are predicting power outages, storm surge, etc. We are preparing to hunker down, as there are no hotel rooms between here and Atlanta. I need to continue storm prep here in advance of this latest beast.
Take care, everybody. I truly love each of my guests and will continue to take care of you with full refunds as soon as I am able. It's a promise.
---Alice