02/19/2023
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior
customer service. Responsible for checking guests into and out of the hotel as well as
answering phone calls and customer inquiries
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous
manner.
Efficiently handles all payments received whether they are cash, credit card,
checks, or traveler’s checks. Balances/verifies all monetary transactions in the
appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that
guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration,
changes, charges, credit card transactions, customer service and maintenance
issues
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are
satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and
security
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually
appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and
relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook
highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule
