11/30/2021
Looking for a full time Front Desk Associate to start immediately. Preference to Applicants with prior hotel Front Desk expereince (but not necessary). Please ensure your previous expereince is listed on your resume/work history.
Shifts: 6am to 2 pm and 2pm to 10 pm (must be avaliable to work both/either shifts. Primarily 2pm to 10 pm) Weekend and Holiday availability is required.
POSITION SUMMARY:
* Represents the hotel to the guest throughout all stages of the guest's stay.
* Manages Hotel switchboard, takes calls and reservations.
* Determiners a guest's reservation status and identifies how long the guest will stay. * Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
* Verifies the guest's method of payment and follows established credit-checking procedures.
* Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
* Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
* Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
* Must be sales-minded.
* Presents options and alternatives to guests and offers assistance in making choices.
* Knows the location and types of available rooms as well as the activities and services of the property.
* Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, etc.