04/19/2022
Job Overview
Housepersons are responsible for cleaning and maintaining all public spaces and corridors of the facility. Having public spaces, including lobbies, entrances, elevators, and restrooms, that are clean, fully stocked, and in good working order allows us to deliver on an exceptional experience for our guests. Additionally, Housepersons contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Primary Responsibilities
• Clean and maintain all public spaces of the facility; responsibilities include but are not limited to:
- Cleaning entrances, lobbies, elevators, stairwells, exercise and pool areas
- Picking up and removing trash
- Cleaning and stocking public restrooms
- Sweeping, vacuuming and dusting public spaces
- Cleaning windows and mirrors
• Maintain clean, safe and thoroughly stocked work areas
• Respond to guest inquires and requests as appropriate
• Report any damage, mechanical problems, or missing room equipment/items
• Promptly turn in found items with documentation to Lost and Found
• Participate in deep cleaning programs as assigned
• Assist housekeeping staff with assigned duties as requested
Qualifications
• Must be able to successfully work alone and complete tasks in prescribed timeframe
• Effectively communicate with our guests and team members
• Good eye for detail
Supervisory Responsibilities
No supervisory responsibilities required for this job.
Work Environment
This job operates in a hotel environment; the majority of the work is performed in public spaces and guest rooms. Requires the use of cleaning tools and equipment, cleaning chemicals and manual labor to deliver clean and properly stocked public spaces.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Constant physical movement is involved in performing the duties and tasks of a Houseperson. Frequently position self to clean all public spaces such as the floor, under and behind furniture, and hotel fixtures. The ability to reach both high and low throughout the work shift is required. Will transport up to 300 lbs., will position up to 50 lbs. and will move up to 30 lbs.
Page 2 of 2 Houseperson Revised November 2016
Mental Demands
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must have mental alertness and can comprehend written daily assignments. Ability to determine when spaces meet the cleanliness requirement of the hotel.
Required Education & Experience
No education or experience requirements for this job.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, s*x, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
We expressly prohibit any form of workplace harassment based on race, color, religion, gender, s*xual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.
Signatures
This job description has been approved by all levels of management.
