Hospitality Factors, Inc.

Hospitality Factors, Inc. Hotel and Restaurant Management and Consulting Jeri will fine tune your operations, marketing and sales departments resulting in higher profitability.

Jeri Riggs, President of Hospitality Factors, has 20 years experience specializing in temporary solutions for hotels and restaurants.

Chef Earl serving up great food and wine.
08/19/2015

Chef Earl serving up great food and wine.

What do you do to make your guest feel good about their experience?I recently participated in a discussion on LinkedIn a...
10/09/2014

What do you do to make your guest feel good about their experience?

I recently participated in a discussion on LinkedIn around how to make a guest feel good about their experience. It's a valid concern for hotels and restaurants. Many establishments say ..."we're your home away from home". I suggest you make it your goal to create a stay that exceeds 'home'. Give them more. They already know what it's like to be "home" and if they wanted that, they'd probably still be "home" (unless business plans require otherwise). Teach your employees to anticipate how each guest is feeling when they arrive. Do they have kids or pets in tow; are they arriving late at night and did they call for driving directions (which means they may already be frustrated); is this their first experience at your hotel or restaurant; are they calling for room service five minutes before closing time; etc. Teach your employees what 'empowerment' means and how to experience being a hero. Don't require them to say "I have to check with my manager" and please...forbid them to say "no problem". Instead, encourage them to say "my pleasure and thank you". This is Customer 101 to all of you.

Hospitality Factors, Inc has over 45 years of combined experience, managing and consulting hotels and restaurants in the areas of Operations, Customer Service and Sales. Jeri Riggs specializes in hotel and restaurant management and consulting in Portland, the Pacific Northwest, or wherever your nee…

10/09/2014

Do you or your clients have dietary restrictions? Do you want to offer current, flexible versions of your menu?
Executive Chef Earl Johnson can re-engineer your recipes to appeal to those in search of Paleo, Diabetic or Heart Healthy menus, while maintaining eye appeal and the most important ingredient...flavor. Give us a call or email your questions and requests, and we'll help you out.

09/06/2014
09/06/2014
08/18/2014

Does your company need to be fine tuned? Let us help you reorganize your Operations, Marketing and Sales Departments to increase profitability and positive guest reviews. Hospitality Factors can help elevate your status!

08/18/2014

Address

Lake Oswego, OR
97034

Telephone

+1 503-519-2682

Website

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Jeri Riggs, Owner of Hospitality Factors, has 20 years experience specializing in temporary solutions for hotels and restaurants. Jeri will fine tune your operations, marketing and sales departments resulting in higher profitability.