CrewFacilities.com

03/08/2024

A great way to kick off a Friday!

The New York Air National Guard in Support of the 107th Attack Wing (Niagara Falls), 222nd CACS (Rome/Utica) and the 274th ASOS (Syracuse) Lodging Programs have awarded CrewFacilities.com, LLC, a small business, a five (5) year Contract for Travel Lodging Management Services.

Congrats to the CrewFacilities.com Team!



02/29/2024

CrewFacilities.com is proud to serve the US Federal Government.

Since 2017 the Awarding Agencies include the U.S. Department of Homeland Security, United States Department of Defense & U.S. Department of Veterans Affairs for their crew logistics and lodging needs. Additionally, Sub-Awarding Agencies include the U.S. Coast Guard and United States Department of the Army.

10/01/2022

Floating Hotels for First Responders in Florida - 580 beds, 3 meals daily, laundry, etc. Will be mobilized in the areas most impacted.

06/29/2021

Oncor crews in Midland the last couple days ready to assist with any outages. CrewFacilities.com is proud to serve these hard working men and women, to ensure a "Good Night's Rest." To prepare them for their critical missions.

06/14/2021

CrewFacilities.com is passionate about Junior Achievement of South Florida and its mission. We are so excited to welcome one of our interns today Bervelyne Demelus! Welcome to our Account Management Department!!!

06/08/2021

In Midland, Tx with the team! Looking forward to seeing everyone at the Shale Energy Conference & Trade Show. Denice Hayes Andrea Klaits Tsakanikas Gabrielle Lauver

03/09/2021

Congrats to the CrewFacilities.com Team
IMMEDIATE RELEASE - AUSTIN, TX., March 9, 2021
CrewFacilities.com, LLC, has been awarded a contract for lodging for the United States Army Reserves 337th Military Intelligence Battalion Bravo Company. The award serves as the 337th Brigade’s formal agreement for commercial lodging over training periods. Through CrewFacilities.com crew logistics management and proprietary technology, the 337th Brigade will have its required housing services maintained with continuity, auditable material control, and streamlined billing procedures. To ensure its members will have a simplified lodging request, reservation, check in process, while being housed in highest quality facilities vetted for health, safety and environmental standards. www.crewfacilities.com

CrewFacilities.com is a travel management advisory company assisting corporations in reducing and managing employee lodging expenditures.

03/06/2021

Energetic, Enthusiastic Account Managers Needed for Growing Company's Servicing Department.

CrewFacilities.com specializes in group travel management and field personnel logistics. We are committed to providing unparalleled customer service to our clients & an amazing place to work for our team members. We are looking for an energetic, enthusiastic team members skilled in creating relationships over the phone. Sales, negotiations, and call center experience preferred.

Job Duties & Responsibilities include:

The Account Manager is responsible for ALL Client requests (both government and commercial) and reservation intake. The Account Manager responds to clients’ needs via email or phone, ensures correct information is gathered and input into the software. The Account Manager is responsible for sourcing available facilities and negotiating rates and availability on behalf of the client. Once the reservation is completed, the Account Manager makes sure the client has confirmation, follows up on reservation daily, creates and maintains the sign in sheets for crews larger than five crew members. The Account Manager is responsible for all client and vendor communication and retention.

Duties include:

Facilities
● Sourcing available facilities, vetting for quality, negotiating rates and availability
● Orientation with new hotels prior to check in
● Sign in sheets submitted to hotels prior to check in
● Calling facilities for sign in sheets daily, attach to reservation in the system, verify information is correct
● Calling facilities to confirm check in’s – obtain names and room numbers – verified what is occupied
● Calling on new facilities and working with the processors and procurement teams to gain marketable rates
● Updating and verifying information in the CRM

Client Reservations & Customer Service
● Checking crew information in the system and updating notes
● Monitoring email and phones for new client requests
● Calling clients weekly to gage future reservation needs
● Following up on crew changes and working with client to obtain new rosters and dates
● Keep client in the know of any changes that may occur and obtain approval from client before making changes
● Answering phones, emails, texts, chats, and all customer service items

Miscellaneous
● Customer retention and client surveys
● Administrative tasks and projects throughout the day
● Projects as needed

02/17/2021

Proud to serve the linemen & women who are mobilizing to restore power in Texas. When it appears impossible to find rooms at competitive rates, CrewFacilities.com always has inventory and availability. 1-800-273-9256 or [email protected]

02/10/2021

A governmental client just gave us the best testimonial! When retaining CrewFacilities.com you are not just "buying a hotel room" as a product. You are selecting a crew logistics housing expert as a service provider that saves mega labor hours and unnecessary housing costs (ie. empty rooms, no shows, unauthorized charges.)

02/08/2021

AVOIDING COSTLY MISTAKES IN TRAVEL FOR YOUR CREWS: Challenge #1 - Your lodging vendor didn’t notify you about a facility sales/occupancy tax refund for a stay that lasted more than 30 Nights.