04/03/2021
Requirements
Accurately count :inventory and money at the beginning and end of each shift.
Maintain inventory as assigned.
Understand and market Dotty's/ LRL promotions.
Acknowledge guests in a pleasant manner with appropriate greeting and salutation.
Secure proper ID.
Prepare and serve drinks and food.
Retail sales.
Properly payout guests.
Keep store stocked, clean and well maintained.
Update supervisors on issues relating to operations, i.e.: equipment or processing failures.
Explain to guests how the player's card entitles them to special benefits including cash back, cash
coupons, special promotions and offerings.
Enroll and create new member accounts.
Review daily event calendar and be familiar with current activities offerings and all Casino/Hotel
current promotions etc.
Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players in
database for new player incentives.
Assist with guest complaints, comments and card discrepancies.
Run weekly tournaments, including completing sign ups and collecting funds for tournament.
Balance drawer accurately.
Keep booth area clean and orderly at all times.
Provide excellent guest service at all times to the general public and all fellow casino team members.
Responsible for rotating gifts on shelf.
Keeps shelves clean and presentable.
Explain to customers Points Card, Gift Wall, Cash Back procedure and offers.
Open and close club.
Other duties as assigned by Manager.
High School Diploma, or equivalent
Six ( 6) months cash handling experience
Six (6) months customer service experience
At least 21 years of age.
Ability to stand long periods
Ability to bend and lift up to 36 lbs.
Ability to multi task
Ability to be flexible with hours
Excellent communication skills
Basic computer skills
Summary
Responsibilities include, but are not limited to: operation the bar that provides guests drinks and food
(comps and sales), cigarette sales and other related customer services, cleaning and inventory duties.
Also includes monitoring site equipment for performance and reliability. Provide information to guests
about the benefits of being a player's club member including specials, promotions, cash back, cash
coupons, party :invitations and other casino offerings.