08/10/2026
Generally speaking we get pretty good reviews. This past week we got 2 not so good reviews. Neither had ANYTHING to do with our actual rooms or service. Our housekeeper works hard making sure the rooms are clean and cozy for our guests, the interior design of each room is different as well. We've all stayed at corporate owned hotels where all the rooms are the exact same. We do things a little different to set ourselves apart.
We typically host some out of state contractors that work at the Marinette Shipyard, guys here on 6 month contracts. So it's pretty common to see black guests, Spanish guests and Asian guests that are shipyard workers. These guys put in 60-70 hours a week.
We are your basic roadside motel, you park in front of your room and the room doors are outside, not inside a hallway. With it being summer it is common to see guests spending some time outside. There are chairs outside, we have picnic tables and grills and on our side parking lot we have a couple basketball hoops and even a horseshoe pit. ALL available to ALL our guests.
Which brings us to these 2 reviews. The first one arrived sitting in their car outside for a good 5 minutes before I walked out to see if I could help them. First thing out of the mans mouth was WHAT ROOM IS OURS? Knowing I had ONE reservation, I knew this was that guest. They were sitting in their car watching 2 black men who share a room here, shipyard workers, one sitting and one standing outside their room, simply hanging out, nothing more nothing less.
Being half Filipino, and having worked as a property manager for a number of years, I am pretty good at "reading" guests. I knew they had an issue with staying at a motel that had.....(GASP) some black guests. They checked in and immediately left and returned an hour or so later handing me the keys and actually telling me they "can't stay someplace with those kind of people". Oh yes, that was exactly what he said. I have ZERO TOLORANCE for racist *&%$ #@.....and I made that very clear and ordered them off the property. Imagine leaving a review because you are a disgusting racist and complaining how you got treated when you made it crystal clear that it is YOU who have a problem.
THEN the next one, who left a review that said he drove onto the parking lot and I quote "People living there and loitering" so they left. Somehow he added review scores for the staff, the room, cleanliness etc even though all he did was drive onto the parking lot yet magically could grade things he knew nothing about.
So here again, we have somebody who is confusing GUESTS ENJOYING THE AMENITIES we offer (outside seating, picnic tables, grills, basketball etc) with people who are living here and loitering.
I suppose one could say they temporarily live here for the duration of their 6 month contract but........ but he seemed offended by seeing guests enjoying the amenities we have here. I strongly suspect he was racist as well and saw people not of his race and assumed things foolishly. But here again, leaving a review when it is YOU who has the problem and has NOTHING to do with our motel.
