08/29/2025
For years, Southwest Airlines stood out as one of the most inclusive carriers for plus-size travelers. Their “Customer of Size” policy let passengers request an extra seat and get it refunded, even on full flights.
That ends January 27, 2026. From then on, plus-size travelers will have to buy a second seat upfront. Refunds will only be issued if the flight isn’t full, both seats were bought in the same fare class, and the request is made within 90 days.
So what exactly defines a plus-size traveler? Southwest states:
“Customers who encroach upon the neighboring seat(s) should proactively purchase the needed number of seats prior to travel to ensure the additional seat is available. The armrest is considered to be the definitive boundary between seats.”
Supporters argue this ensures fairness and safety. Critics say it creates a “fat tax,” adding financial burden and eroding Southwest’s reputation for inclusivity.
But this is bigger than just airline seats. It’s about dignity, equality, and how we decide who pays more to occupy the same space.
Here’s the real question many people are asking: does “plus-size” only mean obese, or could it also include anyone who’s simply tall, broad-shouldered, or muscular?
What are your thoughts?