01/10/2022
Front Desk/Night Auditor
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent Night Audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, and run night audit at the time requested. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Shift: 11 PM to 7 AM (Audit)
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Run night audit
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Keep the front desk tidy and disinfected
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like HotelKey or Synxs
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
COVID-19 precautions
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
All guests and employees are required to wear a mask at all times. Common surfaces are cleaned regularly on a daily basis.
