01/08/2022
PRIMARY ROLE: To provide courteous Front Desk service according to the brand standards and the company’s policies and procedures in order to increase guest satisfaction.
Responsibilities:
· Demonstrates going above and beyond within reason to meet or exceed customer expectations
· Provides quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guests’ stay
· Responds to customer requests for information about the hotel
· Communicates special services requested by the guest
· Stays current with developments in the hotel by reviewing the communication log for each shift; updates log for next shift
· Minimizes loss of revenue by following all credit and inventory control procedures
· Ensures all guests present a form of payment upon check-in
· Monitors guests’ accounts to ensure hotel credit limits and verifies accuracy of registration information
· Verifies all information on reservations check-in; name, address method of payment, etc.
· Identifies and records special billing instructions
· Completes shift closings accurately
· Follows hotel policies regarding the use of cash banks, drop/deposit logs, etc
· Provides assistance with any other admin needs or requests set by a manager
Requirements:
· Competent computer skills including knowledge of Microsoft Word and Excel
· Experience using hotel reservation system such as FOSSE
· Organization skills and attention to detail
· Friendly and customer service oriented
· Good interpersonal and problem solving skills
· Ability to work holidays, weekends, and nights as needed
· 1st, 2nd, 3rd shift flexibility
JOB SETTING AND PHYSICAL DEMANDS:
Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.
EOE
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.
