04/26/2022
Guest Service Agent/Front Desk Clerk (Full-Time) Holiday Sands North “On the Boardwalk”
We are seeking a highly skilled and self-motivated Guest Service Agent/Front Desk Clerk to join our growing team. In this position, you will play a key role by performing various tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
The position is a full-time, year-round position. The position is a second shift (4PM to 12AM) and weekends and holidays are required (NOT NEGOTIABLE).
Paid Time Off (PTO)** and up to a $1,000 signing bonus** (**restrictions apply).
Apply right now! It only takes a couple of minutes!
Contact: Garett Williams @ (843) 458-6465 Monday - Sunday from 8:30 AM - 5:30 PM or via email at: [Email hidden]
or Jeremy Williams @ (843) 458-0092 Monday - Sunday from 8:30 AM - 5:30 PM or via email at: [Email hidden]
Applicants may apply in person at front desk (office) Monday - Sunday from 8:30AM-3:30PM at:
Holiday Sands North
400 N. Ocean Blvd.
Myrtle Beach, SC 29577
Or email resume to this ad.
We are an E-Verify Participant.
What will I be doing?
As a Guest Services Agent/Front Desk Clerk, you would be responsible for greeting and registering guests and checking guests out of the hotel and booking future reservations. Specifically, you would be responsible for performing the following tasks to the highest standards:
1 - Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
2 - Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards
3 - Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
4 - Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
5 - Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
6 - Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
7 - Receive, input, retrieve and relay messages to guests
8 - Accesses reservation system to resolve unit availability and assists guests with reservations or changes as needed.
9 - Handle 3rd party reservations, modifications and cancellations
10 - Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
11 - Provides information on area attractions and resort amenities
12 - Type correspondence and reports for management as needed.
What are we looking for?
Holiday Sands North “On the Boardwalk”’ and its success are the Team Members that support our guests. To fulfill this role successfully, you possess the following minimum qualifications and experience:
1 - High School Graduate or equivalent required
2 - Proficient English language social skills to communicate both verbally and in writing with guests and co-workers, and fully comprehend job assignments
3 - The ability to adjust to schedule changes and cover shifts on short notice in order to meet business demands
4 - Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
5 - Prior cash handling and data entry experience required
It would be effective in this position for you to demonstrate the following capabilities and distinctions:
1 - Prior hospitality or related experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
