03/17/2021
Please Share: We’re Hiring!
Position Overview:
The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Roles and Responsibilities:
• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing and assembling welcome amenities
• Es**rt VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a welcoming guest experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned
Education and Experience
• Prior Customer Service Experience High School Diploma/GED
• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills
GHS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, s*xual orientation, gender identity or expression, disability, nationality, s*x or any other legally protected category.