05/28/2026
Behind every curated stay, thoughtful message, glowing review, and “we’ll be back” moment — there’s a team making it all happen.
Today, we’re spotlighting one of our VIPs: Fiona
Fiona is our Guest Relations lead - overseeing the full guest experience from inquiry to post-stay, she helps make sure every Book the B.L.A. stay feels easy, personal, and thoughtfully cared for. From guest communication and service standards to reviews and all the little details in between, she plays a huge role in how we show up for both our guests and the homeowners who trust us with their properties.
Coming off Memorial Day weekend and heading into our favorite season in the Brainerd Lakes Area, we’re extra grateful for the people behind the scenes who help turn lake weekends, family vacations, and up-north getaways into lifelong memories.
Fiona, thank you for the care, calm, and hospitality-minded energy you bring to the team. We’re lucky to have you and your smiling face!
Exceptional properties. Curated experiences. Lifelong memories.