01/25/2022
Part Time ONLY: Friday and Saturday 11p-7a
Summary of Position
Reconcile and post daily revenue activity. Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering
Essential Functions
- Reconcile and complete all daily front desk agents’ work
- Run find trial balance to post rooms and close day.
- Run accounts receivable reports
- Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
- Perform duties of front desk agent
- Adhere to applicable Company Standard Operating Procedures
Functions while at the front desk:
- Take every opportunity to amaze the guests
- Smile, have eye contact and greet guests immediately
- Maintain a well-groomed, professional appearance at all times, including uniform and nametag
- Actively solicit feedback from guests
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Assist guests with luggage upon their arrival to and departure from the hotel
- Use the guests’ names
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests’ with laundry/dry cleaning needs
- Know of incoming VIPs
- Adhere to applicable Company Standard Operating Procedures
Administrative Skills: 2
- Effectively utilize Property Management System
- Effectively utilize Electronic Key Equipment
- Document maintenance issues
- Maintain proper logs of courtesy shuttles use
- Respond promptly to FOM or MOD requests
- Attend required meetings
- Maintain a clean and orderly work area
- Properly document all transactions
- Handle and account for all cash, checks and credit cards properly
- Balance and close shifts properly
- Reading, writing and basic math
Revenue Generations Skills:
- Demonstrates proper selling techniques during the reservation and walk-in process
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
- Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
- Have full understanding of franchise honors program
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
-Verifies all information on reservations check-in; name, address, method of payment, etc.
-Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
-Identifies and records special billing instructions and notifies accounting
-Completes shift closing accurately by getting appropriate approval signatures and authorization codes
-Adheres to hotel policies regarding the use of cash banks
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Teamwork/Supportive Skills:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Answer incoming calls to hotel and hotel guests
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Report to work on time
- Give adequate notice if going to miss work
- Be available to work a flexible schedule to include weekends and holidays
- Maintain effective communication through the use of meetings, log books and bulletins
- Be available to help other departments in emergency situations
- Perform other assignments as directed by the General Manger
- Adhere to all work rules, procedures and policies established by the company including, but not limited too those
