08/28/2026
A little reminder from a small, family-owned motel.
The person answering the phone is a person, too.
This morning, a guest called about what they believed was an incorrect charge from a reservation made through a third-party booking website.
We are always happy to help.
The problem was that we didn't process the charge, don't have access to their credit card, and can't refund money we never received that was claimed we had charged. These situations are rare, they are unfortunate and you have to help us help you.
All we could do was explain what happened and point them toward the people who could actually fix it.
Later, when we returned the call and asked the guest to stop interrupting long enough for us to explain how to resolve the issue, we were threatened with negative posts on social media for being "rude."
So, here's something we think is worth saying.
We listen when something goes wrong.
We take responsibility when we make a mistake.
We do everything we can to fix the things within our control.
But we also think you need to treat the people trying to help you with kindness.
When you call Ocean Acres, you're probably talking to one of us. We're the owners, the front desk, the maintenance department, the local guides, and the people who genuinely want you to have a great stay.
Being a guest doesn't mean you have to accept bad service, but working in hospitality shouldn't mean accepting bad treatment, either.
There should be room for kindness on both sides of the front desk. Ocean Acres is always there for our guests and so many of you have experienced this at our motel 💙
