01/11/2022
Job Purpose
Reporting to the General Manager, the Housekeeper contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas.
Key Responsibilities
Customer Focus:
To ensure that the department creates a professional impression to guests and team members.
To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
To organize and set up on-going deep clean schedules.
Business Awareness:
To control all linen stocks and levels, ensuring linen and towels are controlled in accordance with hotel procedures.
Specific Job Accountabilities:
To ensure efficient stores procedures, ensuring cleaning materials and guest supplies and groceries are adequate and stock levels in accordance with hotel business.
To carry out stock takes as required.
To ensure all charges are raised for laundry and dry cleaning services, where appropriate.
To maintain good effective working relationships with linen/laundry suppliers where appropriate.
Growing the Business:
To positively approach sales opportunities in order to maximize hotels revenue and exceed budgeted targets.
To suggest promotional opportunities to enhance hotel and department performance.
To ensure a good relationship between all team members and make sure all are sales focused.
People Management:
To listen and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
To ensure effective communication with your director and housekeeper manager by holding regular briefing sessions and attending all Monday management meetings.
To compile the department training plan to meet the hotel business objectives and develop all team members.
To correct unacceptable behavior and performance in line with the company disciplinary procedures.
Controlling the Environment:
To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability.
To review and co-ordinate action on Hygiene Audits for Covid in order to enhance the cleaning and disinfecting the hotel and achieve positive consistent results.
Entry Requirements
Skills
The ability to listen, stress management, team motivation.
Sensibility to customers and able to deal face-to-face with guests.
Attention to detail: working carefully within the minimum time
Team working
The ability to take the initiative
Good physical resilience
Organization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures.
Discretion: not disturbing guests
Qualifications
Significant experience as an Executive Housekeeper
Fluency in English is required.
Please e-mail your resume to [email protected]
