03/08/2021
Assists our guests efficiently, courteously and professionally in all front desk related functions. Maintains high standards of service and hospitality.
Provides the highest quality of service to the customer at all times.
Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations.
Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.
Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
Communicates with incoming shift employees by logging pertinent information in the log book.
Ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.
Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.
Keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
Receives and transmits mail, phone and written messages for guests.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
Posts room charges, phone charges; computes guest bills (individual, group masters, and tray ledger accounts) using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.
Performs bucket checks twice daily.
Follows all key control procedures.
Attends special service requests, including securing of guest valuable in safety deposit boxes and ordering complimentary amenities.
Promotes repeat business by offering to take future reservations upon check-out.
Maintains log of items borrowed from the front desk and delivers items when necessary.
Keeps front desk area neat, clean and free of safety hazards.
Has knowledge of hotel property, hotel staff, and hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts and how to handle each and hotel credit and check cashing policies and procedures.
Is responsible for proper telephone etiquette and operates PBX as needed.
Develops a thorough knowledge of PMS and a basic knowledge of reservations.
Develops a thorough knowledge of the accounting system, particularly how to handle guests being direct billed.
Has a thorough knowledge of emergency procedures.
Is aware of new potential sales contacts through guest interaction and report the information to the General Manager.
Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance.
Contributes and supports the hospitality programs to ensure their success.
Through training of service, continues to practice skills learned.
Is able to move items weighing up to 30 pounds.
Practices safety standards at all times.
Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.
Other duties as assigned of which the employee is capable of performing.
