06/04/2021
What you’ll do
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages ki