06/27/2017
Oh my, haven't had a good experience working with www.namecheap.com to keep our domain name active just in case a future owner would like to own it. Our Larelle House email expired today, and they, a "technology company" per se, did not even bother to send an auto reminder. Email worked 20 minutes ago, but now as I attempt to broadcast to my contacts that my email will have to change, www.namecheap.com won't allow me to send it. Shouldn't my expiration transpire at midnight anyway? Deep sigh. So to all whom don't know how to get in touch, here's our info: Larry at [email protected] and Ellen at [email protected]. And for the record, here's my Chat with www.namecheap.com:
Your Question: I was never notified that my email is expiring today. Supposedly I have "Grace." I'm attempting to send a broadcast to my Contact list to give them a new address but I cannot send it. Will you please allow me to send this one last email prior to mid-night?
Please wait, an operator will be with you shortly.
You are now chatting with Alexander Dekhtyarev (Hosting CS) - Private Email Support
21:18
Ellen: HI Alexander
21:18
Ellen: Server is mail.privateemail.com
21:19
Ellen: User Name is
21:19
Alexander Dekhtyarev: Hello! Thank you for contacting our Live Chat Support!
21:19
Ellen: Password should be
21:2
0Alexander Dekhtyarev: In order to verify your account, please provide me with: 1) Your Name cheap username; 2) Your Support PIN. You can find it here: https://ap.www.namecheap.com/Profile/Security
21:20
Alexander Dekhtyarev: Thank you for the provided details! Your account ownership has been successfully verified.
21:22
Alexander Dekhtyarev: Sadly, it would not be possible to list the Grace period of a Private Email subscription in question without renewing it.
21:22
Ellen: Please help me to sign on one last time in order to send a broadcast email to my contacts. My expiration is today - that means the END of today.
21:23
Ellen:I'm not requesting an extension; I just need 5 minutes of my last day.
21:24
Alexander Dekhtyarev: The expiration date is 06/26/2017. Sadly, it means that the subscription will expire precisely on this date.
21:24
Ellen: It worked 15 minutes ago. This is ridiculous.
21:26
Alexander Dekhtyarev: To my deepest regret, it would be impossible to unsuspend this subscription without renewing it.