01/25/2021
At the Comfort Inn & Suites John Wayne Airport, we're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. We currently have an exciting opportunity to add an additional member to our team and we are looking for the best and the brightest the hospitality industry has to offer.
Job Responsibilities
The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
They provide information about services available in the hotel and in the community.
They verify customers’ credit and establish how the customer will pay for the accommodation. They promote and sell guest rooms.
They review accounts of the guests who signs out.
They receive payment for accounts.
They balance cash accounts.
They advise housekeeping which rooms have been vacated and are ready for cleaning.
They keep an inventory of rooms reservations
They respond to reservation enquiries
Hotel front desk agents answer telephones and take messages and handle guest mail.
They handle customer complaints by providing efficient and effective solutions regardless of the situation.
Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Reports any unusual occurrences or requests to the manager or assistant manager.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Maintains the cleanliness and neatness of the front desk area.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
Experience: Previous hotel-related experience required.
Physical: Requires fi*****ng, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
