12/10/2022
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily.
Primary responsibilities include:
Registering guests, making and modifying reservations, hotel operator, and concierge duties.
Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Be able to process information through computer systems
Be able to work independently or with others
Must have excellent customer service and communication skills
Pleasant, friendly, reliable, and professional to all guests
Must have a flexible work schedule including mornings, nights, weekends, and holidays
Experience in working overnights a plus for Night Auditor
Must be assertive with the ability to maintain poise under pressure
Count bank at the beginning and end of shift.
Experience:
Skytouch/Choiceadvantage Hotel System
Efficient in Microsoft Word, Excel, Outlook
Prior hotel experience a must
Customer service experience preferred
Job Types: Full-time, Part-time
Required education:
High school or equivalent
Required experience:
Hotel Front Desk: 2 year
40 hours a week
Please do not call the hotel for employment inquiries. I’m
