05/19/2022
We are looking for happy, professional and welcoming staff to join the friendly team as a guest service representative. The Guest Service Representative accommodates guests of the hotel while maintaining a positive attitude while assisting customers in person and on the phone. This person goes above and beyond, solves problems with the given resources, manages emotional customer situations with professionalism, looks for ways to improve and promote quality and pays attention to detail. This position requires weekday, weekend and holiday availability.
IGO Legacy Hotel Group is happy to offer benefits including: health insurance*, supplemental insurance*, health & wellness program with incentives, employee assistance program, awesome hotel discounts and many more!
IGO Legacy Hotel Group is committed to providing a memorable guest experience, the personal growth of each employee, and the enrichment of the communities we serve in.
IGO Legacy Hotel Group is an equal opportunity employer. Visit us on the web at: www.legacyhotelgroup.com
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Previous customer service experience is preferred, hotel experience preferred but not required. Must possess a high school diploma or GED and be 18 years of age or older.
Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.
Computer Skills: To perform this job successfully, an individual should have basic knowledge of computers including use of the internet, mouse, keyboard and word processing.
