Hampton Inn & Suites Shreveport South

10/03/2022

06/10/2022

Come and Join our Team!!!!

This fast-paced position cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to ensure guest satisfaction and maximize revenues.

ESSENTIAL JOB FUNCTIONS:
• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by the previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under the bed.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas, and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the proper department for prompt repair/resolution.
• Secures and maintains custody of equipment, keys, and supplies at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

REQUIRED SKILLS & ABILITIES:
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
• Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
• Must have the upper body strength to lift up to 25lbs. continually throughout an 8-hour shift.
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment, and furniture throughout the entire shift.
• Must be able to work with arms raised above head throughout the entire shift.
• Must be able to maneuver fully loaded maid cart, weighing up to 25lbs., through hallways and into/out of closets during the entire workday.
• Must have a flexible schedule: May include nights, weekend, and holidays

06/10/2022

ESSENTIAL JOB FUNCTIONS
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies
• Problem Solving – Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses
• reason even when dealing with emotional topics
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communications – Responds well to questions; Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Managing People – Makes self available to staff; continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including, but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality
• Quantity – Strives to increase productivity
Safety and Security – Observes safety and security procedures

06/10/2022

The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government's standards for functionality, cleanliness, safety, and security. (Must be able to read and write, and to navigate Microsoft, have personal transportation, phone, and flexible schedule for emergency situations.)

04/01/2022

We have positions in housekeeping/houseman/laundry, maintenance technician, front desk agent, night auditor, Front Office Manager, Assistant General Manager and Property Sales Manager. Please contact me if interested.

Ms. Ruth Cook
[email protected]
318-321-3133

Lotus Hospitality Management
Suite 203
Monday - Friday 9a.m.-5p.m.

Spring Lake Office Park
670 Albemarle Drive
Shreveport, LA
71106

03/01/2022

THIS IS AN INVITATION TO APPLY WITH OUR COMPANY. IF INTERESTED IN A CAREER STARTING IN HOUSEKEEPING/HOUSEMAN, MAINTENANCE ENGINEER/HELPER, LOBBY ATTENDANT, BREAKFAST ATTENDANT, FRONT DESK AGENT/NIGHT AUDITOR, FRONT OFFICE MANAGER, GENERAL MANAGER OR SALES MANAGER POSITION PLEASE CONTACT ME. WE OFFER A TRAINING EVALUATION FOR THE MANY POSITIONS WITHIN OUR COMPANY AFTER YOU HAVE MADE NINETY DAYS IN YOUR HIRED POSITION AND FEEL YOU ARE INTERESTED IN ANOTHER POSITION WITH US. YOU ARE NOT JUST STARTING A JOB BUT BEGINNING A REWARDING CAREER WITH US. WE LOOK FORWARD TO HEARING FROM YOU.

02/17/2022

QUALIFICATIONS
Knowledge
Must have advanced knowledge in the following areas:
• Hotel accounting principles.
• Food and beverage operation.
• Hotel maintenance and repair.
• Hotel housekeeping and general cleaning.
• Personnel management.
• Sales and marketing for rooms, food and beverage catering.
• Front office procedures.
• Yield management.
• Hotel safety and security.
Skills
Must be able to:
• Plan financial strategies and solicit potential business.
• Delegate responsibilities to others.
• Direct others at various professional levels.
• Identify and solve problems.
• Prioritize and coordinate multiple projects at one time.
• Evaluate and resolve complex situations.
• Lead the staff of the hotel utilizing a management style of a participative team approach.
• Inspect rooms, all public areas and exterior of facility.
What you will be doing
• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
• Meet or exceed Gross Operating Profit (GOP) goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.
• Express desire to operate “best in class” hotel.
• Comply with Corporate Office accounting procedures.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.
• Control labor and variable expenses in all areas.
• Achieve and maintain Overall Satisfaction Score goals set by brand and the Corporate Office.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction.
• Manage receivables to ensure timely payment in accordance with Corporate Office requirements.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.
• Establish performance goals for employees and provide regular feedback.
• Develop a succession plan to ensure adequate employee future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, employees, and hotel asset
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Lead by example
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates.
• Tour and visually inspect property. Ensuring “guest ready” condition in regard to cleanliness, condition, and safety.
• Ensure daily, weekly, monthly deadlines are met in accordance with brand, and Corporate Office directives.
• Make time to interact with guests, solicit feedback, and build relationships.
• Be highly visible and accessible during prime time check in and check out.
• Drive improvement in guest satisfaction scores.
• Train staff on Emergency Preparedness and keep up to date all contact information.